IDrive has received lots of recommendations over the years. And this popular cloud storage certainly has some excellent features. But this is a competitive industry, and things change fast. So does IDrive still lead the pack – or is it falling behind the competition?
Before you hand over your hard-earned money for an IDrive subscription, you’ll want to read on to see what we think of this service today. (Hint: it’s not the best we’ve reviewed!)
Let’s start by covering the pros and cons:
- AES 256 encryption
- Optional end-to-end encryption
- Automatic, limited version tracking
- Compliant with GDPR and numerous other standards
- Fully-featured desktop client
- 2FA support
- Based in the United States (a bad privacy jurisdiction)
- Data stored in the United States
- Browser interface exposes your Private Encryption Key
- No file sharing if you use the most secure mode
- Slow file transfer speeds (especially compared to the competition)
IDrive feature summary
Here is a quick summary of the core features of IDrive:
- Provides apps for Windows, Mac OS, Android, and iOS
- Web interface and scripts for Linux
- If you create a Private Encryption Key you can have end-to-end encryption of your data, with some major caveats
- IDrive Snapshot keeps track of up to 30 versions of each file for easy recovery; these files do not count against your storage limit
- Multiple file sharing options (if you don’t use a Private Encryption Key)
IDrive company information
IDrive Inc. is a privately held company based in California, USA. As we’ve discussed in other reviews, many in the privacy field suggest you avoid any service based in the United States. These warnings are due to the nation’s aggressive mass surveillance programs and laws that force technology companies to assist intelligence agencies in spying on their users.
But being based in the United States doesn’t automatically disqualify a service. If a service offers strong end-to-end (E2E) encryption, this can mitigate most concerns about the US jurisdiction. Since IDrive does offer optional end-to-end encryption, we decided to investigate further.
Where does IDrive store your data?
IDrive stores your data on one or more servers in the United States. This is definitely not ideal since the company is also based in the United States, part of the Five Eyes surveillance network. The AES 256 encryption the company uses is secure if you have control over your encryption key, but that is not always the case when you use IDrive. We’ll talk more about this situation later in the review. It is something you need to pay close attention to if you want your data to be completely secure.
IDrive Terms of Service
With concerns about the company’s jurisdiction and how they implement their security, I took a close look at the IDrive Terms of Service (ToS) document, which was last updated April 24, 2015. The document is pretty huge, but written in more or less plain English. Here are some things I found in the ToS that you should know about:
- The IDrive code is not open source. I would feel much better if it was open source given my other concerns about the product.
- You agree not to violate the IDrive Acceptable Use Policy. It is a big list of stuff you aren’t supposed to do.
- If the company suspects you are storing and distributing something illegal, they give themselves the right to inspect your data. They also suggest that if you want absolute privacy, you should use the private encryption key. We’ll be talking about this key a lot so will also refer to it as the Private Key or simply the Key for convenience.
- You are forbidden to use IDrive to sell or distribute content to others.
- You are required to immediately notify IDrive of changes to any of the information you used to register for the service, including mailing address, phone number, and email address.
- Joining a paid plan requires you to accept recurring billing at, “the published standard plan that is chosen at the time of sign-up or to a customized quote provided for your specific use. You also agree that the enrollment for the next service period is automatic and paid in advance at the same rate.”
- If there are any billing discrepancies, you have 60 days to report them by calling customer support or emailing email@example.com. If you don’t you waive all rights to compensation.
- You can disable auto-renewal; but if you do, all your data will be automatically deleted and your account terminated at the end of the term. They really want you to auto-renew.
- You will be charged $0.25/GB/month for Personal plan and $0.50/GB/month for Business plans if you exceed your plan’s quota limit. This could add up fast!
- Free accounts are automatically terminated after 90 days of inactivity. In addition, IDrive can terminate free accounts at any time, with or without notice.
- If you use the default encryption option, IDrive will encrypt your data for you, using an encryption key they control. IDrive personnel can use that key to decrypt your data. If you use the private encryption key option, your data will be encrypted using your key and IDrive will not be able to decrypt it. With either type of encryption, file names and certain metadata will not be encrypted.
- When you use the Private Key option and sign in using the IDrive web application, your key is transmitted to IDrive for the duration of the session. This means your lose the benefit of a private key if you sign in using the IDrive web application.
- They may capture your IP address and will use it to identify you if they feel it is necessary for a range of reasons. (But you can easily hide your IP address with a good VPN service.)
- IDrive may on may not keep redundant backups of the data you store on their service. If your data is not backed up redundantly they, “may not be able to recover data in the event of failure and we may need to initiate a fresh backup of user data.” Their stated policy on backup is that, “Online or Cloud Backup should always be a complementary solution to local backup and not be the ONLY solution.”
- You are allowed to retain and restore 30 previous versions of all files backed up to your account. These don’t count against your quota, but if they occupy too much space IDrive may limit the number of versions retained.
- You can create Additional/Sub-accounts for clear separation of authentication and encryption key. While there are no limits on the number of devices that can be assigned to a sub-account, IDrive strongly urges you to include no more than five computers per sub-account. You can backup an unlimited number of computers, tablets, and/or mobile devices to a single account.
- IDrive allows third parties to create applications that utilize IDrive but the company disavows any responsibility or liability resulting from the use of such third party applications.
- Private Encryption Keys only work with IDrive for Windows or Mac. Note that this is no longer true. You can use your Private Key with your mobile devices too.
- IDrive makes no warranties or guarantees that the service will be, “TIMELY, ERROR-FREE, UNINTERRUPTED, VIRUS-FREE OR SECURE; (C) THAT THE DATA AND FILES YOU STORE IN YOUR ACCOUNT WILL NOT BE LOST OR DAMAGED; (D) THAT THE DATA ON YOUR DESKTOP OR SERVER WILL NOT BE LOST OR DAMAGED; OR (E) THAT DEFECTS IN THE SERVICE WILL BE CORRECTED.”
And so on. Basically, they accept no responsibility for anything that might happen to your data.
The full IDrive ToS is found here.
- IDrive collects the following personal information when you create an account: first and last name, a valid credit card, home and/or business mailing address, email address, password.
- They keep session records that include: “the timing and size of all packets sent over the Internet during a session, session date and times, Device Internet Protocol (“IP”) address, browser type, Device name and/or identification number, and other interactions with the Service.”
- They use the data they collect: “(i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, (v) to provide or offer software updates and (vi) to provide product announcements.”
- They state that they do not share the data you provide without your consent or unless compelled to do so by law. However, they can also disclose your personal information, and the content of the files you store on their service, if they have a good faith belief that disclosure is reasonably necessary to:
- Comply with a law, regulation or compulsory legal request
- Protect the safety of any person from death or serious bodily injury
- Prevent fraud or abuse of our Services or its users
- Protect their own property rights
- The business gets merged, acquired, or sold
- The company will retain your data as long as you have an account, or as long as needed to provide their services. When you cancel your account, they will delete your files within 10 business days. It may take longer to delete backed-up versions of files that may exist after deletion.
- They do not knowingly collect personally identifiable information from children under 13.
IDrive appears to collect and retain more personal information than other cloud storage services we have reviewed.
IDrive security audits & other third-party tests
I didn’t have any luck finding details of third-party security audits of IDrive security. The company does state that they have, “periodic third party reviews of our network infrastructure to check for known application and service vulnerabilities.”
IDrive has been audited and complies with the SSAE 16 standard. IDrive also complies with GDPR, and assists clients in meeting their compliance obligations under HIPAA, SOX, GLBA, SEC / FINRA.
IDrive Privacy Shield compliance situation
IDrive has certified its compliance with the EU-US and Swiss-US Privacy Shield Frameworks. Privacy Shield covers data protection requirements when transferring data between the United States and other countries. This means that IDrive has publicly committed to comply with Privacy Shield requirements. It doesn’t appear that any kind of outside auditing of Privacy Shield requirements is necessary.
Note: On July 16 2020, the European Court of Justice declared the EU-US Privacy Shield invalid. On the same day, the Federal Data Protection and Information Commissioner (FDPIC) of Switzerland, “issued an opinion concluding that the Swiss-US Privacy Shield Framework does not provide an adequate level of protection for data transfers…” You can learn more about the Swiss-US situation here.
IDrive user interfaces
IDrive provides Windows and Mac OS desktop apps, along with Android and iOS mobile apps. These are not only the most popular apps for most people. They are also the ones that fully support IDrive’s end-to-end (E2E) encryption system completely. Their browser interface supports E2E, but in the process, it shares your Private Key with IDrive for the length of the time you are connected. Because of this, I don’t consider the web interface a valid part of the secure encryption system.
As far as I am concerned, if you share your Key with anyone your data is no longer secure.
This being the case, I only concerned myself with the desktop clients and mobile apps.
IDrive desktop clients
The IDrive desktop client is very versatile. It handles scheduled backups of your data, as well as file synchronization, disk image backup, entire machine backup, and more.
I’m not even going to try to describe everything this beast can do. I will say this is the most powerful desktop client I’ve seen so far. I can’t think of an online storage task IDrive can’t do. It’s great.
IDrive mobile apps
The mobile apps allow you to backup and sync your data with IDrive’s servers.
Here is the IDrive Android app:
They also offer useful features like the ability to automatically backup your photos to the servers. More importantly from our perspective is that the mobile apps do support the use of your Private Encryption Key, despite what the documentation might say.
IDrive hands-on testing for the review
For this review, I installed the IDrive Full Client on my Windows 10 machine, and a Samsung S9+. The free plan requires you to submit your name, email address, and password, while the Personal / Business plan requires those items, plus a phone number, and full credit card information.
I signed up for the Free 5 GB plan for this review. This free plan requires you to submit your name, email address, and password. If I had signed up for the Personal / Business plan I would have been required to submit that information, plus a phone number, and full credit card information. Doing so also commits you to automatic yearly renewal of the subscription at the full price (instead of the discounted first year price). With any of the free or paid plans you must agree to receive email from IDrive about product updates.
As you proceed through the account creation process, you will come to this, the most important step in the process:
If you want secure cloud storage, you need to select the Private encryption key option. The default approach uses an encryption key controlled by IDrive, which puts the security of your data in their hands. If you set a Private Encryption Key, your data gets encrypted with that key before it leaves your device. IDrive states that they have no access to this key so cannot decrypt your data if you select this option.
Of course, since IDrive won’t know your encryption key, it is up to you to keep it safe (perhaps using a secure password manager).
Note: If you have already installed IDrive using the default encryption, you can switch to the Private Key to get their E2E encryption. However, to do so, you must reset your account. This can result in IDrive deleting all your data from their servers.
If you don’t have your own backup of the data you store in IDrive and this happens, you can lose everything.
Once you work your way through the account creation process, you will end up on the Welcome to IDrive web page.
From here you can install the apps you want to use and get to work. As part of the installation process, IDrive will put an icon on your desktop you can use to launch the desktop app.
As you might imagine with a service that can do so much, there are a ton of Settings you can adjust from the desktop client. Fortunately, you probably won’t have to touch any of them. The defaults should work fine for you.
What you will want to do is configure IDrive to back up and/or sync the files and folders you want it to. Here are the things you will want to configure right away:
- Backup – Stores the selected files and folders on the IDrive server in case you need to restore them to this device.
- Scheduler – Tells IDrive when to make backups.
- Sync – Makes a copy of selected files and folders (in the folder you configure as the sync folder) available on every device connected to this account.
Once you get the configuration done, using IDrive is a piece of cake. It’ll automatically back up the stuff you told it to, and synchronize whatever you put in the sync folder. However, if you want to use your Key to secure your data, there are a couple of things you won’t be able to do.
- You can’t share files. Because your files are E2E encrypted, IDrive can’t share them. I know some other secure cloud storage apps have a process for sharing files while they are E2E encrypted, but IDrive can’t.
- You can’t use the web interface. While the web interface works fine even when you are using a Private Key, it shares your key with the IDrive servers for the duration of the connection. You would have to trust the IDrive to protect your key in this case. I’m sure the IDrive team is honorable, but for the best privacy and security, you need to control your own Key.
Informal backup testing
I don’t normally do performance testing on the products I review. My concern is more about the security and privacy that a service offers than on raw speed. However, in my research on IDrive, I saw numerous complaints about extremely slow data transfers to and from the IDrive servers. As in days to back up tens of GB of data over the Internet.
The marketing for IDrive Express also gave me pause, talking about physically shipping disk drives back and forth around the world, allowing you to back up or retrieve several GB of data “within a week.”
I needed to at least do a quick check on this. What I did was upload just under a GB of data to my IDrive backup folder. Then I uploaded the same data on the same computer to a MEGA sync folder. I realize this isn’t exactly an “apples to apples” test, but I simply wanted to get a ballpark idea of whether IDrive was really slow. Here are the results:
IDrive uploaded the data in 57 minutes.
MEGA uploaded the same data in under 8 minutes.
That’s a huge difference. If these speeds are typical for IDrive, slow performance could impact your experience.
What does this tell us? Nothing concrete, but it is definitely a warning to investigate the speeds you get in your own environment before making a long-term commitment to IDrive.
Additional IDrive features
IDrive offers some excellent additional features. I’m only going to touch on a few to keep this review from getting huge. The first one we’ll talk about is IDrive Express.
IDrive Express is a service that can populate your online IDrive account with large amounts of data fast. It does so moving the data using a physical storage device. IDrive ships you a physical storage device. You connect it to your computer and use the IDrive Local Backup feature to quickly transfer the data you want to backup onto the physical storage device. Then you ship the device back to IDrive, where your data is downloaded, by the company, into your cloud account.
While I don’t think this is a feature I have a use for, if you have multiple terabytes of data archived, this could be a good solution. Your data is encrypted at all times during this process, so assuming you are using a Private Key, your data should be secure.
IDrive Photos is one of the newest features added to IDrive. It is a cloud storage app for photos from your iOS and Android devices. It offers unlimited storage space, and other capabilities such as a timeline view, auto uploads, and a favorites album.
Interestingly, shortly after its release, the company published an update to IDrive Photos, which they say is now, “…possibly the fastest and most affordable unlimited photo/video cloud backup app.” Given the general slow performance of IDrive, if true, this bodes well for future IDrive performance improvements.
Rather than backing up a select set of files, IDrive Mirror makes full image backups of Windows computers and servers. These backups can protect you against ransomware and other attacks. The increasing frequency and severity of such attacks is leading experts to call ransomware a national security risk.
IDrive Mirror allows you to backup an unlimited number of computers and servers into a single account. , allowing for direct data backup and retrieval from the IDrive cloud without any intermediary storage device.
This is another place where IDrive gets a lot of criticism. I’ve seen lots of complaints that IDrive Support is slow to very slow responding to support tickets, and that the responses that they finally provide are not very useful. While testing the service, I submitted a support ticket on a Tuesday, containing a couple of simple questions related to the ToS. Within a couple of hours, I received an email containing my ticket number and stating that a representative would follow up with me as soon as possible.
I finally got a response on Friday, which is way too long to have to wait. I understand that the Coronavirus is making things tough for businesses everywhere. At the same time, none of the other services I have contacted recently took anywhere near this long to reply. In addition, comments we have received since we first reviewed IDrive also complain about slow customer support.
On the bright side, the IDrive FAQ is truly enormous, with hundreds of detailed answers to questions. They also offer a nice set of video tutorials for the most common activities.
How secure and private is IDrive?
Now we come to the Thousand Dollar Question: how secure and private is IDrive?
When it comes to data security, the answer depends on which type of encryption you use. If you select the default option for encryption, your data should be secure in transit to and from the IDrive servers. But your security is in the hands of IDrive once your data arrives at their servers since they control the key used to encrypt your data. The United States could force IDrive to not only disclose the personal information they normally collect, but also to decrypt all your data and hand it over to whichever agency wants it.
If you use a Personal Encryption Key to encrypt your data, it should remain secure, even on the IDrive servers since you control the key used to encrypt your data and that data is encrypted before it leaves your device. This client-side, end-to-end encryption means only you can decrypt your data.
But this is vital to remember. If you access your data through a web browser using this encryption, the browser will share your Key with IDrive for the duration of the connection. This puts your data at risk, since someone at the company could get their hands on your Key. Or they could be compelled by the United States to capture your Private Key and use it to decrypt your data. The IDrive code is not open source, so there is no way to know if something like that is going on.
So how secure and private is IDrive? Significantly less than some of their competitors. Perhaps the question you should ask about this product should be, “Is IDrive sufficiently secure and private for my needs?” The answer to that question depends on your threat model.
IDrive pricing has gotten more complicated over time. IDrive Basic is their free plan, with a limit of 5GB of data storage. Beyond that, they offer three paid pricing plans:
- IDrive Personal
- IDrive Team
- IDrive Business
Each of those plans has variable pricing based on the amount of storage you need. Each also features a discount on your first year of service. The following image shows pricing that was in effect at the time of this IDrive review.
In addition to the plans, the company offers additional price add-ons such as Managed endpoint protection and IDrive BMR Appliance, as well as the aforementioned IDrive Photos. Note that IDrive does not offer monthly plans. For more details on IDrive pricing plans, go here.
IDrive review conclusion
IDrive has lots of features and benefits for someone who just wants a secondary cloud backup of their data. On the flip side, backing up files with the service seems very slow, as does responding to support tickets. The company also captures a good bit of your personal information, and their Terms of Service don’t make me too confident in their ability to safely store user data once they have it. You’ll have to weigh those tradeoffs yourself.
But remember that we are looking for a secure cloud storage service. You can get secure IDrive end-to-end encryption if you create a Private Encryption Key, but you will sacrifice some features and functionality for that security. Given that many of IDrive’s competitors have resolved both of these issues, it seems to lag behind the competition.
Is IDrive right for you?
If you are looking for a flexible, inexpensive cloud backup service, IDrive could fill the bill nicely. But if your priorities include secure cloud storage, or fast storage, there are several better options to choose from.
You can find other options by checking out our guide on the best cloud storage services. Other cloud storage reviews from Restore Privacy include:
- Tresorit Review
- MEGA Cloud Review
- Sync.com Review
- Nextcloud Review
- pCloud Review
- SpiderOak Review
- NordLocker Review
This IDrive review was last updated on June 29, 2021.
Sammy da Bull
Use hdd with 3.1 usb minimum.
Another con is that iDrive will not credit your account if you switch between plans after just renewing your account for another year. Instead, they will charge you the full amount and you lose what you just paid.
Great review! Thanks!
I recently backed up 1.8TB and it took about 11 days. At 57 minutes per GB, it would have taken 2 and a half months. My ISP upload is limited to 20 Mbps and it was saturated the entire 11 days. When I did a trial restore, it saturated the 250Mbps line, so retrieving by entire data set would take about 14 hours. Either they’ve improved immensely or there was something wrong with your test. Max speed is unknown, but at least 250Mbps, which is 100+ times faster than you tested.
The two support questions I’ve had were answered by the 24/7 chat – not sure why anyone would use email for an important question.
The privacy concerns regarding the web login and the closed-source software are concerning, but I use the private key and only login through the apps, so I’m moderately comfortable. I will say that while the interface is complicated, I’ve had more success with idrive than SpiderOak. I need a backup system that will also sync files across machines and SpiderOak’s syncing system is insanely buggy. Idrive handles that very smoothly. I particularly like the selective sync-down. I divide my files into two top-level folders, work and personal, and can sync all files between my laptop and home desktop while only syncing the work files to my office desktop. That said, I haven’t had to restore data yet, so I can’t comment on some of the problems others have encountered here. But I abandoned SpiderOak for idrive and so far have been happy.
iDrive is slow. Their software is buggy. Their customer support always tries to do the very minimum to assist you. My experience ended with me reversing charges on them because they were so awful.
I was notified by iDrive that I had gone over my data limit. The notification told me if I deleted files until I was under the limit I would not be charged a fee. I did so very quickly. However, when I looked at my credit card statement I saw that they had billed me over $100 for the excess three days before they sent the notification. I wrote to complain and they offered to reduce the fee by 20%. I said no, I wanted a full refund. They offered 40%, again I said no. They offered 80% and I was done. I do not want to haggle like a street merchant over a fee that should never have been charged in the first place.
don’t know why this guy think this is their fault, this is definitely his own fault. He can’t blame others for him not knowing what he’s doing.
Having said that, I came here because I was looking to signup for the 10TB iDrive account but there are others here who have legitimate grievances which has made me realise that isn’t such a good choice. Real customer feedback trumps all the websites boasting how iDrive is the best, from the user feedback, it clearly isn’t.
Idrive is the absolute WORST !!!!!!!!!!!!!!!!!!!!!!!!!!! I worked okay for a couple of years and now it just hangs up “preparing file list” and does not start backup. Tech support sent some compicated work around you have to do every time you want to use. Also, service does not work with a VPN. IDRIVE IS TERRIBLE
Prince Cornelius M Julius
You must probably working for IDrive
Sammy da Bull
I can assure you that I dont work for them and they are actually bloody good (touch wood esp for the price.
The only thing is that its so slow uploading and downloading files. Ask tech support and they weren’t helpful.
I then tried with a hard drive with 3.1 usb support and it flies. Best with LAN connection as well.
My subscription was about to expire and I wanted to renew, even though I never had a need to restore anything. I followed the on-screen instructions and submitted it and was advised that someone from the company would be in touch. I attempted three more times over the ensuing weeks and not once did I hear from iDrive. If giving them money is this difficult, I can only imagine what it would be like trying to get something from them. Finally I just bought a new external hard drive and gave up. But I get a daily popup reminder that my subscription is expired. They tell me that to remove it I should open my account and take several steps. I DON’T HAVE AN ACCOUNT. IT EXPIRED!
I just cancelled my 1TB IDrive account after horror of an experience. IDrive basically lost about 500GB of my data. Since IDrive’s sole purpose was to store my data and to keep it safe, and IDrive didn’t fulfill its part of the deal, I asked the company to reimburse me all the money that I paid IDrive since I signed up with the company (4-5 years or so). The company refused. Here is what happened:
In June-July most of my data just disappeared. At the time it was divided between two folders: a smaller one with about 5GB and the larger one with the rest. That larger one was no longer there. I called IDrive thinking that it wasn’t such a big deal and ask the company to restore it from their backup. Initially I got a hell of the push back. The rep called and said that it was impossible because with the way their site programmed it wouldn’t allow for such errors! Imagine that?! I used to work as a computer programmer so of course I knew better. In any case I didn’t want to bicker and just ask IDrive to restore my data from the day or couple of days before it disappeared. The idea that a data storage company of IDrive’s notoriety wouldn’t keep at least a week-long data backup of its customers somehow didn’t feel plausible. But I still got a hell of push back. They definitely didn’t want to be bothered and insisted that that’s how much data I had there all along! I called and called again and eventually did force IDrive to go to their backup.
A few days later my lost folder with about 500GB of data was ‘restored’, if that’s what you want to call it. Because when I went to check it however most of the folders were restored only partially. For example, there would be a music album with 12 numerated songs in it which now had only 4: #s3, 6, 8 & 9, like in one of the pictures that I’m attaching. Many folders would have only half or a quarter of the files from what was there originally. My super valuable Photo folder with many photos scanned from my mother’s old albums was scantly filled. Thank God I kept another copy of that folder at home on some external hard drive! When I informed IDrive of what happened they said that that was all that their advance team must’ve had because that’s all that I had there. At that point I no longer felt like fighting them since 95% of the Word/PDF/etc files that I had there were also on my computer’s hard drive, and I also keep the music that I tend to listen to on my phone.
So IDrive partially restored my data and now instead of 500GB I had only about half of it if that.
I decided to save what I had and just close the account. But that turned out to be easier said than done because now the backup function wouldn’t work properly and only do a backup to a certain point, like 40% and then stop and start looping over the same files. The IDrive said that it was something on my end, something to do with incompatibility of their system with mine. I just got myself a brand-new MacBook with the newest available OS installed on it so I said if IDrive can’t handle that type of thing then it shouldn’t be in the business of data storage and backup.
I don’t remember how long we tried to resolve this problem for – months I think. At the end it didn’t get resolved and I just decided to cut my loses and asked them to send me a hard drive with my remaining data. IDrive wiggled and waffled but eventually did end up mailing me the hard drive with my remaining data. To IDrive’s credit it didn’t charge me for it. Thank God for that at least.
When I finally got the IDrive’s hard drive, it contained less than 100GBs of data (photos attached). I went to my IDrive account and guess what? It also now contained less than 100GBs of data lol. I guess the remainder of my remaining data again got lost in the transfer! The question is what kind of shop is IDrive running there?! No too long ago I saw IDrive’s commercial on national TV! IDrive has money to run that! How about allocating some funds for providing the service that IDrive purports to provide? Lmao
I took all the screenshots I need to back up what I’m saying here. Something needs to be done to prevent this company from claiming that it safeguards people’s data! It doesn’t. If what happened to me indicative of how IDrive safeguards everybody’s data, I probably would up doing a much better job by just keeping their clients’ data in my basement! Help yourself and stay away from IDrive if you don’t want to be placing your data in peril.
Prince Cornelius M Julius
OMG, I could totally relate to your story……
I too bought a year subscription. Then I transferred all my HDD data using their sync and cloud storage option. It is not easy to upload files on IDrive… It is super slow. System keeps hanging …
After several months of uploading, I finally had all my files on IDrive. So cleaned out all my hard drives as I only wanted to have files on the cloud.
After a year, I forgot to renew my account. When I finally did, I logged on and to my horror, all files are gone. The helpdesk told me, once account gets terminated, so will all the data.
I told them, I have paid for the account. Can I have my data back…
Till now I am waiting…. Lost every single file……..