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Proton Mail Review 2023 – The Good and the Bad

January 3, 2023 By Heinrich Long — 237 Comments
Proton Mail Review

Proton Mail gets a lot of attention as a secure email service, even getting shoutouts in various media outlets. But when you strip away the flowery language, does this email provider really stand above the competition? Have the major product changes rolled out this year changed the equation? Is Proton Mail worth testing for yourself? We’ll answer all this and more in our new and updated Proton Mail review for 2023.

If you want to protect your email from prying eyes, but don’t need the kind of protection that keeps spies and whistleblowers alive, Proton Mail could be the secure email service for you. It utilizes PGP encryption standards, end-to-end and zero-knowledge encryption. A high level of encryption is very important in an age of eroding security and regular data breaches in the news.

Because Proto Mail positions its service as one of the most secure email options available, above and beyond other secure email providers, we’re really going to put it under the microscope in this updated Proton Mail review for 2023.

WebsiteProton.me
Based inSwitzerland
Storage15-500 GB
Price$3.33/mo.
Free TierUp to 1 GB
Coupon40% off Proton Mail >

But remember, we can only give you information about Proton Mail. Only you can decide which is the best secure email service for your unique needs and threat model. So let’s get started.

+ Pros

  • End-to-end (E2E) and zero-access encryption for Email, Calendar, and Contact information
  • Operates under Swiss jurisdiction
  • All data stored on servers in Switzerland
  • Apps for Android and iOS mobile devices
  • Web client, encryption algorithms, Android and iOS code are all open source
  • Support for custom domains
  • Strips IP address from emails
  • Can be used with third-party email clients through the ProtonMail Bridge feature
  • Can import contacts and emails

– Cons

  • ProtonMail does not encrypt email subject lines
  • Sometimes requires personal information for verification of new accounts
  • Confusing and expensive pricing
  • Incredibly long beta test cycles
  • May log IP addresses for government agencies
Get 40% off Proton Mail here >>

Proton Mail features overview

Proton Mail utilizes strong end-to-end (E2E) and zero-access encryption standards to protect all email, contacts, and calendar data. All your data is encrypted when stored on Proton Mail servers, except email subject lines (more on this later).

Note: To understand the difference between E2E and zero-access encryption, check out this excellent explanation.

Aside from this multi-tiered encryption system, Proton Mail has plenty of interesting features, including:

  • The ability to send “self-destructing messages,” which are automatically deleted at the time the sender specifies.
  • Address Verification, a way to ensure that a Public Key received from another user hasn’t been tampered with since you first verified it.
  • Full PGP support.
  • Premium accounts with a range of additional benefits, including a brandable Business account.
  • The ability to send encrypted emails to non-Proton Mail users.
  • Android and iOS mobile apps plus a web client.
  • Proton Mail Bridge, which allows Proton Mail to integrate with other email clients that support the IMAP and SMTP protocols.
  • Easy Switch, which makes it easy to switch to Proton Mail by importing messages from other services.

Overall, this is a good lineup of features.

Since our last review of Proton Mail, it and its siblings (Proton VPN, Proton Calendar, and Proton Drive) have been joined together under a single Proton Account. Signing up for a free Proton Account automatically gives you access to the free versions of all four products.

Proton Mail company history and funding sources

The Proton Mail family of products is run by Proton AG, a company based in Geneva, Switzerland. The founders met while scientists at CERN and came up with the idea for a secure email provider in the CERN cafeteria, as the story goes.

Funding for Proton Mail has come from various sources over the years. Aside from regular paying users, Proton Mail has also benefited from the following funding sources:

  • In 2014, Proton Mail launched an Indiegogo crowdfunding campaign which brought in over half a million dollars.
  • In 2015, Proton Mail accepted a $2 million investment from a US-based firm called Charles River Ventures (CRV).
  • In 2019, Proton Mail accepted €2 million from the EU government to “develop a suite of encrypted services.”

Proton Mail is more expensive than some of the other secure email services we’ve reviewed, such as Tutanota and Posteo for example.

Proton Mail does not encrypt email subject lines

One concern I have is that Proton Mail does not encrypt the subject lines of messages. From the Proton Mail website:

All ProtonMail data at rest and in transit is encrypted. However, subject lines in ProtonMail are not end-to-end encrypted, which means if served with a valid Swiss court order, we do have the ability to turn over the subjects of your messages. Your message content and attachments are end to end encrypted.

Proton Mail complies with the OpenPGP encryption standard, which is based on the proprietary PGP standard. In that standard, address-related metadata is part of the message header and must remain unencrypted to allow a message to reach its destination.

proton mail subject not encrypted

If this lack of encryption for the subject line is a problem for you, check out our Tutanota review. Tutanota does not rely on PGP and fully encrypts subject lines.

The ProtonMail approach makes them compliant with the PGP specification, but leaves this potentially-revealing data unencrypted.

Proton Mail servers and data security

All Proton Mail servers are physically located in Switzerland in secure facilities. This means user data is protected by Swiss law, which generally provides for better privacy than USA or EU law.

However, Proton Mail makes it clear that if you violate Swiss laws, and they receive a Swiss court order, they will have to turn over whatever information they have on you to the Swiss authorities. This is where the lack of encryption for the Subject line of messages can become a problem.

While the bodies of your messages and any attachments should remain safely encrypted, addressing information and the Subject lines of your messages are stored in the clear and would be provided to the authorities. This information is enough to give anyone possessing it a good idea of who you communicate with and the subjects you discuss with them.

Proton Mail logging IP addresses

Additionally, Proton Mail may also log your IP address if they think you are doing something that violates their terms and conditions or if ordered to do so by the Swiss government. You can find more information on this in section 2.7 of the Proton Privacy Policy.

There was a high-profile case of Proton Mail logging IP addresses in 2021. This case received lots of attention because:
1) the Proton Mail user was arrested by authorities; and
2) Proton Mail subsequently scrubbed its website of the “no IP logging” claims after the incident

This is another reason we recommend using a good VPN service that hides your true IP address and location. Using a good VPN is also essential for basic digital privacy in a world when ISPs log everything you do online.

With the large investments that have been made by a US firm and the EU government, some people question how free from USA and EU influence Proton AG really is. Additionally, Switzerland now has data retention regulations, but Proton Mail argues that these regulations do not apply to their services, but rather Swiss internet providers.

All that said, the Proton Mail threat model document specifically states that,

“we cannot guarantee your safety against a powerful adversary.”

The spy agencies serving the USA and EU definitely qualify as “powerful adversaries.” Under most circumstances, this is a secure email service. But if you decide to take on one of the Five Eyes, violate Swiss laws, or do something else equally crazy, using Proton Mail is unlikely to save you.

Is Proton Mail really anonymous?

If you look at the Proton Mail home page, you’ll find this claim:

ProtonMail logging claims
Is Proton Mail really anonymous? The answer is less clear than I like.

I like the idea of being able to create an account without providing any personal information. Just finding a secure and private email service is hard, which is why we have created this series of email reviews for you. An anonymous and encrypted email service would be great — but there’s a problem when it comes to Proton Mail.

When creating an account to test out Proton Mail for this review, I was forced to go through a verification that is the exact opposite of “anonymous” — as they boldly claim to offer.

Step 5 of ProtonMail account creation. Any of the required options here is personal information.
Step 5 of Proton Mail account creation. Any of the required options here is personal information.

How does Proton Mail square this requirement to enter personal information, with their claim that, “no personal information is required to create your secure email account”? To me, it seems like a clear contradiction.

To attempt to explain away this contradiction, Proton Mail has created a page explaining their “Registration Human Verification” procedures, which you can read about here.

First, the system doesn’t always force you to enter personal information. They have, “an intelligent algorithm that determines the required verification method based on a number of factors.” Sometimes it will only require a reCaptcha to confirm that you are human.

At other times you will be forced to use email or SMS verification, or make a “donation” using a credit card or PayPal. In other words, their algorithm will decide for itself whether or not you are allowed to create an account without disclosing personal information. So let’s call it conditional anonymity.

The page also explains that if you do use email or SMS for verification, only a cryptographic hash of this information is stored. This hash, “is not permanently associated with the account that you create.” The page doesn’t explain if “not permanently associated” means “never associated,” or “temporarily associated.” Nor does it explain how credit card and PayPal verification is tracked.

I can understand the company’s desire to have processes in place to prevent spammers from abusing the system. But I can’t understand their claim that no personal information is required to create your secure email account with the fact that sometimes personal information is required. The fact that the email and SMS hashes are not permanently associated with your account doesn’t change the fact that you must provide them, then trust Proton Mail’s handling of them.

We have reviewed other secure email services that give you more privacy when registering for an account. For an example of this, see our Tutanota review.

My Two Cents: Proton Mail needs to clarify or eliminate the claim of offering anonymous email.

Proton Mail technical specifications

Proton Mail uses a variety of encryption algorithms to protect your messages. All messages are end-to-end encrypted and also remain encrypted in your mailbox until actively being read. The algorithms they use are open source versions of AES and RSA along with OpenPGPjs algorithms:

  • AES-128
  • TLS 1.0
  • DHE RSA
  • SHA 3

QuoVadis Trustlink Schweiz AG signs SSL certificates for Proton Mail.

Security features of the certificates include:

  • Extended Validation (EV)
  • Certificate Transparency (CT)
  • 4096-bit RSA
  • SHA-256 hash

Proton Mail hands-on testing

If you’ve used email services like Microsoft Outlook or Gmail, you will find Proton Mail to be easy to work with. For this review, we’ll be looking at Proton Mail Plus plan, the paid version of the Proton Mail service.

Creating a Proton Mail account

To create an account with Proton Mail, you need to sign up for a Proton account. This gives you access to versions of the entire Proton product family (Proton Mail Proton VPN, Proton Calendar, and Proton Drive),

You can get an account in a matter of minutes:

  • Go to the Proton.me website and click the Create a free account button.
  • You will see three plan options. I recommend starting with the Free Plan so you can get the feel of the service.
  • Create your Proton Account by entering a username and password. This gives you access to the Proton Mail plan you selected plus the free versions of the other products in the Proton fmaily.
  • Go through the verification steps.

I’ve seen complaints that Proton Mail sometimes forces people to go through phone (SMS) verification if they try to sign up using a VPN or the Tor network. While I don’t like the idea that Proton Mail may force you to use SMS verification, I understand their desire to protect the service from spammers and bots.

Note: While Proton Mail wants to make sure you aren’t doing anything shady, you may want to use Proton Mail truly anonymously. I could imagine someone in that situation using an anonymous payment method like a new, virtual credit card to make a donation. Or maybe renting an SMS number just long enough to complete the process. Even using a disposable email address then discarding it once the verification is done.

Proton Mail betas

Before we go further, we have to discuss how Proton Mail handles beta versions. They are serious about wanting community involvement in the process. As a result, the newest version of Proton Mail can be stuck in beta for a long time. How long? Years.

Proton Mail version 4 went live in October of 2019. The new Proton Mail was finally released in June of 2021, more than a year and a half later. I find this mind-boggling but that’s the way this team rolls, apparently. In response to the various complaints on Reddit, Proton Mail acknowledges the missed deadlines and delays:

ProtonMail endless beta

So what does this mean to you? At the moment, not too much. Right now the only product that is in beta appears to be Proton Drive. And while you may be interested in using that product, today we are talking about Proton Mail, Contacts, and Calendar, all of which are fine to use in their current released versions.

That said, I don’t think it is a good idea for a privacy-oriented person to rely on beta software. By definition, beta software isn’t completely ready yet. This could include flaws, bugs, and/or exploits that undermine your privacy and security.

Unless you are comfortable with the real, but hard to quantify privacy risks of using beta software, I recommend you stick with the released version of Proton Mail, Contacts, and Calendar. Avoid the Proton Drive beta for anything other than testing until there is a released version to use.

Signing in to Proton Mail

Signing in to Proton Mail is easy and straightforward. Simply go to the homepage and enter your login credentials. When using Proton Mail, you have the option to create a recovery email inbox, which can be used if you lose your password.

Once you sign into Proton Mail, you can stay with the free plan or upgrade to one of the paid plans. As is common with most secure email services, the paid plans offer more storage and additional features over the free plan. We noted this same dichotomy in our Proton VPN review.

Note: As we go through this review, I’ll let you know which features are available only in a paid plan or only in the beta.

The look and feel of Proton Mail

The latest version of Proton Mail has a pretty standard interface, although it was updated in April 2022 to be consistent with the other products in the Proton family. There’s a 3-pane “Row View” layout (we saw that when talking about encrypted subject lines earlier). They also offer the “Column View” option, as you can see here:

proton mail inbox on desktop
The new Proton Mail interface is more polished and user-friendly than the old version.

With Column View, you get all the usual folders in the left-most pane, with the ability to add as many custom ones you wish if you are using a paid version of Proton Mail. And like other privacy-oriented mail services, Proton Mail blocks remote content like images by default, giving you the option to load them right at the top of the window.

The web client works smoothly although there can be a delay when opening a message, given that the message must be decrypted before you can read it. Since the client is browser-based, instead of a stand-alone app, you might find that it slows down as the number of messages as your folders increase, but I didn’t notice any problems during testing.

Proton Mail Settings

You can customize the layout of your Proton Mail inbox by clicking the Settings icon. In the menu that appears, select Go to settings, which opens the Settings window.

proton mail menu before settings

Select Appearance in the left-hand column of the Settings window. You’ll be presented with several Themes, along with Layout options for the Inbox and the Composer window (see below). There is also an option to change the Density (how closely packed the text is) of the content Proton Mail displays.

Composing messages with Proton Mail

By default, you compose Proton Mail messages in a pop-up window called Composer. It comes with a good set of HTML formatting options, including inline images. This window appears in the lower-right corner of the Proton Mail window, and looks like this:

protonmail message composer window
Use this window to compose your messages.

Once you get used to the layout, the composition window makes including things like Attachments, an Expiration time, a Read Receipt Request, and Encryption fast and easy. If you don’t like working in this little window, can make the Composer window large by clicking the Settings icon, then Go to Settings, then Appearance. In the Composer section that appears, select Maximized.

Note: You can only set an expiration time on messages sent to other Proton Mail users or encrypted messages sent to non-Proton Mail users. You cannot make an unencrypted message to a non-Proton Mail user expire.

There are a few keyboard shortcuts that help with composing messages. But you won’t find more advanced editing features such as macros and automatic suggestions.

Sending messages to non-Proton Mail users

Like some other secure email services, such as Tutanota and Mailfence, Proton Mail gives you the option to send encrypted messages to people who don’t use the service. The recipient will need to know the shared password you are using, so that will need to be arranged outside the system. These encrypted messages automatically expire in 28 days (but you can set a shorter date if you wish). Here’s a screenshot from our tests:

encrypt for non proton mail user
Encrypt messages for non-Proton Mail users. You will want to share the message password through a different communication channel.

The recipient will then get an email with a secure link. If they enter the correct password and click the View Secure Message button, they will be able to see the message you sent them.

This system seems to work very well, as long as you can share the password outside the Proton Mail system to get the process started. For this endeavor, you could consider using a secure messaging app.

Searching for messages in Proton Mail

Proton Mail has a very limited ability to search your messages. Because messages are encrypted (except while you are actually viewing them), the client can’t search message bodies. This, of course, can be frustrating and really limit your ability to find the message you are looking for. Here’s a screenshot of the search feature:

expanded search box proton mail
With your permission, ProtonMail will index the bodies of your messages to facilitate searching them.

If you give Proton Mail permission to do so, it can download, decrypt, and index the bodies of your messages to facilitate searching them. This approach appears very similar to that taken by Tutanota several years ago.

Comparison to Tutanota search – In comparison, we noted in our Tutanota review how this email offers full-text search capabilities — and has done so since 2017. To do this, Tutanota creates an encrypted search index which can then be searched locally on the users’ device.

Proton Contacts

The Proton Contacts secure contact manager is integrated into Proton Mail, giving users a secure way to protect their contacts while functioning smoothly with Proton Mail.

Proton Mail creates Proton Contacts encryption keys for you. It uses those keys in their zero access encryption system to encrypt clear text contact data, ensuring that once they do encrypt your data this way, even Proton Mail can’t read it. Proton Contacts also uses digital signature verification to ensure that no one else can secretly tamper with your contact information.

Note: Email addresses in contacts are not encrypted using zero access encryption. Why? Because Proton Mail needs to be able to read the email address to know where to send your messages.

Proton Calendar

Building an encrypted calendar sounds pretty easy at first. Just encrypt all the data until the user opens the calendar, then decrypt the data for them. But just as an email service has to interact with other email services, a calendar service needs to be able to interact with other calendar services.

Even worse, a full-powered calendar system needs to be able to share events with other calendar systems. The engineers battled with this complexity for over a year, and on December 20, 2019, they announced the arrival of Proton Calendar.

It features:

  • Calendar sharing
  • Event invitations to anyone (whether they use Proton Mail or not)
  • The ability to sync the calendar with events found in your Proton Mail inbox
  • The ability to import other calendars in .ICS format

All Proton Mail users get access to Proton Calendar.

Proton Drive

In November, 2020, Proton announced the release of Proton Drive in beta. This is a basic secure cloud storage feature that can be used with certain accounts. However, as we noted in our ProtonVPN vs NordVPN comparison, the Proton team has a habit of restricting the feature set, with more features as the price of your subscription climbs. In this case, access to Proton Drive is only available for paid users. Even then, you must verify that you understand Proton Drive is a beta before you can try it out.

How long will ProtonDrive stay in beta? Who knows. But given Proton’s history, it could be a really long time. I’ve seen a growing chorus of Proton Mail users voice their frustration over the endless beta status of this and other products:

Some user complaints about the length of the Proton Technologies beta programs.
Some users complain about the length of the Proton Technologies beta programs.

This will someday be a welcome addition to the Proton product line. But if you need secure (non-beta) cloud storage now, I suggest you consult our guide to the best cloud storage instead of waiting for Proton Drive to come out of beta.

Proton Mail mobile apps

Proton Mail has apps for both iOS and Android. I’ve been working with the Android app and it looks good and functions smoothly. At the time of this Proton Mail review, the Android app had over 5 million downloads and a rating of 3.5 out of 5 stars.

proton mail android app
The Proton Mail Android app.

Since our last major review, Proton Technologies completed the process of making their Android app open source. However, it is still not available on F-Droid.

The iOS app is also open source. The iOS app gets a score of 4.0 out of 5, with over 3,200 reviews.

Proton Mail business features

Proton Mail also offers a service for businesses that provides “end-to-end encryption to secure your business communications.”

This service includes migration tools and dedicated support to transition your business from its current hosting to the Proton Mail infrastructure. It incorporates a user hierarchy allowing your Email Administrators to manage user accounts appropriately.

Given the current limitations with search and calendar, I’m not sure Proton Mail would be a great fit for businesses that need all these features. There are other good options that are more fully-featured, such as Mailfence or Mailbox.org.

Proton Mail Support

Proton Mail provides differing levels of customer support depending on which subscription plan you have. Not surprisingly, free users get a basic support level, with access to a searchable knowledge base and some helpful step-by-step guides. As you move up through the paid plans you get email support and eventually priority support.

proton support home page

Proton Mail cost and pricing plans

Since they don’t display ads in their clients, or sell access to your messages to advertisers, Proton Mail charges for their services. Proton Mail has three pricing plans, including a free tier with up to 1 GB of storage.

proton mail best pricing

The Free plan, with 1 GB of storage, 150 messages per day, and 3 folders / labels could be enough for you. If not, one of the paid plans will likely meet your needs.

The image above shows the details of each pricing plan as of August 2022. But these tend to change so your best bet for current info is to go to the signup page and see what the current offer looks like.

Proton Mail’s paid plans have historically been more expensive than the competition. They are still higher than you might like, but the company has dropped the prices somewhat since our last review. It still isn’t a cheap service, but I think the improved features and reduced price make it a better value than just a few months ago.

Proton Mail alternatives

While there are several secure email services on the market, Tutanota is the first alternative I would suggest. Rather than using PGP and S/MIME, Tutanota has rolled out their own encryption standard incorporating AES and RSA, which encrypts the subject line, supports forward secrecy, and can be updated/strengthened over time. Tutanota has also rolled out a fully-encrypted Calendar feature.

My verdict: Tutanota is the best alternative to Proton Mail in the high-security category. (It is based in Germany.)

There are other alternatives to Proton Mail that offer a lesser degree of encryption and security, but with more features:

  • Mailfence is a Belgium-based email that has many features, integrated PGP support, and it works well for groups/teams.
  • Mailbox.org is another good option based in Germany with many features and options for teams.

Both Mailfence and Mailbox.org support custom domains.

Proton Mail FAQ

Here are some of the more common questions about this product and its related components such as Proton Mail Bridge.

Is Proton Mail really secure?


There is a lot of debate out there about how secure Proton Mail really is. Aside from the financial ties to the US and EU that we discussed earlier, there have been some criticisms of the service on other grounds as well.

The browser client uses JavaScript encryption libraries. These are considered to be less secure than the libraries used in the Proton Mail mobile apps.

Leaving the Subject field in the clear (for PGP compatibility) means more data could be exposed to those spying on the message traffic.

A paper published at the end of 2018 criticized Proton Mail’s cryptographic architecture on a number of grounds. However, these same criticisms could be applied to any browser-based email client (not just Proton Mail). Here is the response from Proton Mail.

On the subject of using PGP, there are also some benefits in terms of security. OpenPGP is an open standard, which has been extensively audited for security, and is battle tested, and well proven to be secure. Proton Mail also the maintainer of OpenPGPjs, which is the most widely used open source encryption library and has therefore been thoroughly audited.

Lastly, we also have to keep in mind that Proton Mail is arguably the biggest name in the private email space. This makes it a good target for criticism, as we also noted in our NordVPN review, as the largest VPN provider.

Can Proton Mail hand over my data to the authorities?


Because Proton Mail uses E2E and zero-knowledge encryption, there isn’t a lot of data that they can hand over to anyone. The only thing that is stored unencrypted is message headers and the email addresses of contacts.

Even here, Proton AG says they won’t hand over any data unless directed to by the appropriate Swiss authority. Your data is about as safe as it can be using publicly available tech.

A bigger risk to the security of your data, is the way governments are pushing to break end-to-end encryption. There are constant efforts to force companies to insert “backdoors” into their software that would allow law enforcement to bypass encryption. This recent Fortune magazine article nicely describes the situation in the United States today.

Can you switch between paid and free Proton Mail versions?


Proton Technologies allows you to switch between the free and paid versions of this encrypted email service. You can go from a paid version to the free version, but if you do you’ll lose all the premium features of the paid version you are leaving. You can also return to a paid version from the free version. How? By subscribing to the paid version you want. You won’t lose any of your messages when you do this.

What is Proton Mail Bridge


Proton Mail Bridge handles encrypting/decrypting messages when you connect it to a third-party email client. The Proton Mail Bridge page describes it best:

Bridge runs in the background by seamlessly encrypting and decrypting messages as they enter and leave your computer. The app is compatible with most email clients supporting IMAP and SMTP protocols.

You must have a paid subscription to use the bridge.

Proton Mail review conclusion

Proton Mail is a polished and popular end-to-end encrypted email service that will meet the needs of many regular users. They recently updated their user interface, lowered their prices, and reorganized their product offerings to be more of a suite of tools, making an already good product even more appealing.

As one of the most popular secure email services on the market, with a free basic account, it is a great option for regular encrypted communications with friends, business partners, and others who want protection from routine snooping and hacking. You will, however, need to be patient about getting additional features thanks to Proton Mail’s extended beta test cycles.

For those who want maximum security with full encryption of subject lines and strong data security, or simply faster delivery of new features, Tutanota might be a better fit.

Is Proton Mail the best secure email service for you?

I can’t tell you that since everyone’s needs are different. There are many factors to consider when selecting a secure email provider and the choice all comes down to your own preferences. You can learn more about Proton Mail on their website here:

Get 40% off Proton Mail here >>

Alternatives to Proton Mail

We have numerous email solutions that offer a higher level of privacy and security. You can also check out our full lineup of recommended secure email providers.

We also have a roundup guide on temporary disposable email services if you need a quick email for registration.

And here is a list of other email services we have reviewed:

Tutanota Review
Mailfence Review
Mailbox.org Review
Hushmail Review
Posteo Review
Fastmail Review
Runbox Review

This Proton Mail review was last updated January 3, 2023.

About Heinrich Long

Heinrich is an associate editor for RestorePrivacy and veteran expert in the digital privacy field. He was born in a small town in the Midwest (USA) before setting sail for offshore destinations. Although he long chafed at the global loss of online privacy, after Edward Snowden’s revelations in 2013, Heinrich realized it was time to join the good fight for digital privacy rights. Heinrich enjoys traveling the world, while also keeping his location and digital tracks covered.

Reader Interactions

Comments

  1. Confidential Communicator

    January 10, 2023

    All these comments do not inspire me to switch to Proton, even though I was 80% convinced that the benefits were significant. Some of these scenarios sound nightmarish! I did have a question for the author of this article, Heinrich Long. I don’t think you shared any information about the migration process. I am currently with Google I have used about 5GB of my 15GB storage capacity with them. This indicates I will need a paid account with Proton. It would be good to have some information about how the migration process works, does that process automatically wipe all of my emails in my gmail account, if I have more than one gmail account can I import and merge all those accounts into my Proton mail account etc. This may all be academic at this stage as the comments here do not encourage uptake of Proton mail. Reliability is as important as security, and also being charged correctly and having customer support available during critical scenarios such as those described by commenters here. Sounds like these are not strong points with Proton making it a highly unattractive option.

    Reply
  2. PM user

    December 27, 2022

    PM advertises they upgrade you to 1 GB storage if you let them connect with your existing email providers. Now the thing is that PM is considered by people who privacy-minded. Why would I want my existing email provider to know that I am using PM to send/receive emails? That’s counterintuitive to privacy.

    Reply
  3. person123

    December 26, 2022

    There is something amiss with this company. My recommendation is to avoid them unless you’d like to be charged for services you never bought in perpetuity. I purchased a VPN and wasn’t all that happy with it. I paid one year in advance and cancelled my account a few months before the one-year mark. On the anniversary of the purchase, Proton auto-charged me for the mail product, which I never purchased. When I explained to them that they were using my credit card to charge me for a purchase I never made, they said they were not. They said that since they offered a free mail account with VPN, they couldn’t refund my money. Is this incompetence, double-speak or fraud? I am leaning toward fraud supported by double-speak. No one at the company would remove the false charge. I contacted my credit card company and opened a dispute. To be safe, I closed my credit card, as I know full well Proton would continue to charge my card for services never purchased, as they did it once, pretended it never happened, and refused to acknowledge what they had done. From what I experienced firsthand, I believe Proton may be involved in consumer fraud in the U.S.

    Reply
  4. Conundrum

    December 17, 2022

    It’s not all it’s cracked up to be.

    Every so often ProtonMail decides to shoot incoming email from long-trusted correspondents into SPAM. Email from people in Proton Contacts who’ve sent/received dozens of emails over years.

    Proton Support has no idea what is causing it.

    They advise manually moving spam to Inbox to “fix”

    It keeps happening over and over.
    Lame.

    Reply
  5. M A

    December 16, 2022

    When Microsoft destroyed the Hotmail account that I had used from the time I owned my first computer, I searched online to find a reliable email service that I could use to replace the Hotmail account. Proton Mail had rave reviews and my search on Google accessed many reviews claiming that Proton Mail was the best email service for personal use. The reviews were all positive, so when I signed up, I carefully set up an account and programmed in the email addresses that I frequently use.

    Up until this past week, I was very happy with Proton Mail and the service was excellent. However, there was another technical problem on my laptop that required me to clear all the cookies. I have done this before, so I knew I would have to log into many accounts after doing the operation. I logged into Proton Mail, thinking it was also affected, but I discovered that my password was not accepted. I tried more than once; I keep the passwords saved in an encrypted file to make sure I won’t forget. However, the password did not log into the account. I was prompted to change my password, so I made the change. However, when I got into my email account, I had a terrible shock to see that all my stored email messages had been trashed. Instead of the contents that I received, each email had a long field of random characters with no hint of the email messages that I had received. I was panicked, and I checked several of the emails; the damage had been done to all of them. I saw there is a button on the window of each email at the end of the title that says “Decryption error: decryption of this message’s encrypted content failed.” I clicked on the “Try Again” button and saw the message: “Sorry, Proton can’t decrypt your message. Please check that all your keys are active.” I had no idea what that meant. I did some searching to find out what were keys. I didn’t find anything that helped me, so I contacted Customer Support at Proton Mail. An email was sent back to me with a list of procedures to follow that allegedly would restore my account to its former state. However, I soon found that following those procedures carefully restored nothing; my whole email account had been totally trashed.

    I contacted Proton Mail Customer Support to ask for assistance. I was sent a list of procedures and I followed them to the letter, only to see that they did nothing to restore my emails. I tried the procedures again and again, but nothing changed; the emails were all destroyed. I contacted Customer Support again and again I was sent the same procedures, but the response this time stated clearly that Proton Mail could not restore my account. I was left with useless trash. I wrote and asked if there were special procedures that I needed to perform, why was I not given then when I opened the account as a new account. That question went without an answer. If the email account was booby-trapped — and that does seem to be what was the case — why was I left defenseless? Proton Mail assumed no responsibility; I was stuck with damages only.

    How am i supposed to feel? I was left with nothing but damages and no hope of ever recovering what I had stored in my email account. It does make me ponder what can I do in the future that won’t put me at risk for a similar disaster with another provider. Proton Mail had such positive reviews that I fell in; is there any provider who has integrity and can be trusted? I don’t know anymore. I have to mention that I was paying to have this damage done; I was not a free customer, but that didn’t seem to mean anything to Proton Mail. I just wonder how many other victims are there who experienced similar ravages; if there were essential procedures that I was to follow when I opened the account, why were they not given to me when I began service? I’ll probably never have an answer to that question and that disturbs me greatly. In effect, I was scammed by a Swiss company; that deserves to be advertised as a warning to others who consider using it.

    Reply
    • Achkar

      December 30, 2022

      This happens to any Internet company, any form of cloud.
      Cryptographic libraries, movies, all kinds of forms. Turns out you had nothing. It’s only my own if I put it on my own computer, It’s nonsense, but if you don’t make a choice, the same thing will keep happening.

      Reply
    • Louise

      January 27, 2023

      I have just had the same experience. – all trashed as you say. Still hoping for a miracle that they will suddenly come right.

      Reply
  6. Yu

    December 13, 2022

    In December 1, 2022, subscribed for Proton VPN. But it did not have a feature I was looking for. Asked for a refund. What I got, was very difficult, annoying and irritating experience to get a refund. I spent already a WEEK, trying to get a refund (still did not get it), while support pulls me through seems like never ending questions about why, offering different alternatives, even though I said them straight from the beginning that I just need a REFUND, and please do not offer other options. Then, when I got to that point that they agreed to issue a refund, I had to close my account first, then inform them, submitting proofs, and what happens after that, I don’t know yet, since I still did not get a refund (for Proton VPN). Given my grave experience, I don’t expect anything good further from this company, and frankly speaking said goodby to my money. Absolutely inhuman and callositious attitude towards people, absolutely no respect. And it seems that they even don’t know about that, they think it’s normal.

    Reply
  7. Mike

    December 6, 2022

    All of the negative comments here are unfortunate, but I have been a paid subscriber with ProtonMail and it’s other services for almost 2 years and have had minor problems. All-in-all, my experience with Proton is mostly good. Best of all, the company continues to innovate with their products and services. Watch out, Google!

    https://news.yahoo.com/gmail-proton-mail-soon-offer-141942733.html

    Reply
  8. low expectations

    November 6, 2022

    I’ve had a protonmail account for a few years now and have concluded that this is what happens when a bunch of idealistic scientists set up an email business.

    Random things break all the time. Right now, for instance, I can’t compose new emails to people in Safari because using the dropdown — or trying to use the dropdown — with address autofill will break the connection to protonmail. My screen freezes, the only way out is to close the tab, and when I open a new one I have to log back in. A while ago the system was down for over a day, which means it’s not reliable for business, and people all over the world were freaking because they had files and emails they needed and couldn’t get to. In other words, it can’t be your only email service.

    Also, the privacy aspect…you’re talking about publicly-employed career scientists. When the state comes knocking you can’t expect them to have the world’s stiffest spines. They won’t turn things over as readily as Google will, but if you really want things secure, don’t send them over the internet. An overseas server location is meaningful only as long as the rules say it is.

    Basically treat it like one of those Sinclair electric cars from the 80s. I use it primarily so that my email isn’t harvested routinely for marketing, though of course it probably still is when I send to gmail addresses.

    Reply
    • Disappointee

      November 9, 2022

      I just joined Free Proton mail services for a month.
      After switching all my communications to Proton mail from Gmail, I cannot login to Proton mail any more.
      Problem: incorrect login credentials!
      I have not changed username nor password.
      I cannot reset password, it requires a code sent to Proton, but no message from Proton sent to my recovery email.
      Contact Proton will take time for a response. I have used Gmail, Yahoo for more than 10 years without such drama.
      Anyone experiences similar problem ?

      I

      Reply
      • low expectations

        November 18, 2022

        I haven’t had that particular one, but again, it’s why protonmail can’t be your only or even your primary email address. Customer service will be unfailingly polite but I’ve yet to see them actually be helpful. Thanks for reminding me to download all my email again.

        Reply
        • Donkey with IQ 600

          December 16, 2022

          Guys thank you for sharing your valuable experience. It is very helpful.

      • sadprotonee

        January 9, 2023

        I have been using Proton for a few months and started having the same problem with the error message that login credentials are invalid since November 2022 with no information online about this happening to other users. My iPhone is still working with the same password that never changed. Their support just says reset password even though you’d have to go through the process of trying to recover/decrypt old emails. Very disappointed in their service and plan to stop using them, luckily I only tested out with their free mailbox.

        Reply
    • Ricardo

      November 29, 2022

      Man, that’s a bummer. I’ve never had any technical issues with Proton that I’ve noticed. It’s been rock solid for me and I haven’t noticed any weird issues like you reported with certain browsers. I do remember that outage last year… that was not a good day lol.

      Reply
  9. Bert

    October 31, 2022

    CAVEAT EMPTOR !
    I had to set up a few email accounts for our small non-profit school association (5 members).
    I naively had confidence in this Swiss provider and did buy the “10 email addresses – 15GB” plan at ~50€ for 12 months.
    I also purchased a domain name from OVH since Proton doesn’t offer this service.
    Setting up the custom domain DNS for using proton (or any other) mail is not for the faint of heart, but their documentation is quite clear, and it worked.
    Then I started to created a few addresses… until I realized that they all had to be MINE ! And the “pro” plan has 15 addresses… all for a single person. No individual password, single access, not even automatic forwarding. In fact they sell ALIASES (which are free from all competitors) as “email addresses” !
    Even for a small family, this plan is useless.
    My conclusion at this stage :
    – Proton is extremely expensive for “regular users” who don’t have much to hide
    – regular users can easily encrypt sensitive business or technical contents using PGP (for free)
    – People dealing with extreme secrets and wanting to hide all they write should simply use PGP (free) which allows to robustly encrypt everything including mail titles.
    I will not renew Proton, next year, I just hope that it will not expire before the 12 months I paid, like some users reported. And maybe I’ll sit on my loss and change without waiting to another less expensive provider.

    Reply
    • Ricardo

      November 29, 2022

      They are not just aliases. Business accounts absolutely let you create unique users with their own email address and login credentials. They’ll log into proton the same as the primary account holder; it’s not ‘just an alias”. Now, these aren’t Proton accounts you’re creating. Maybe that’s where your’e confused. Business accounts only let you create new users for custom domains you own. So if you are a Proton Business customer and you own the domain “mydomain[dot]com”, you can create however many unique user accounts for that custom domain as your plan allows. The documentation on it is quite clear and helpful. I created several unique user accounts for my folks; they all have their own email and login credentials, and i can create them additional email addresses (aliases) if they need.

      For the DNS, i actually thought it was quite simple. They walk you through a simple wizard that essentially tells you exactly what to do… all it amounted to was copy/pasting what they provided you into your Domain’s DNS settings on your registar’s website. Unless that’s hard LOL.

      Reply
  10. haha

    October 22, 2022

    WEF? now I can’t trust anything I’ve read

    Reply
  11. none

    October 20, 2022

    Proton agreed and applying GDPR, even when Switzerland is NOT members of European Union!
    “The General Data Protection Regulation (GDPR) is a legitimate system that expects organizations to secure the individual information and security of European Union (EU) residents for exchanges that happen inside EU part states. It covers all organizations that manage the information of EU residents, banks, insurance agencies, and other monetary …”

    SO, PROTON IS EXPECTED TO SECURE THE INDIVIDUAL INFORMATION AND SECURITY OF EUROPEAN RESIDENTS…….
    EXPECTED IS NOT OBLIGATED! RIGHT? They doing it even on members who are NOT residents of UN!!! Proton received 2 millions Euros from EU. Coincident? NO!!!
    Proton lied for years about “NO LOGS DATA ARCHIVED”, until they gave French socialist government data about French “environmentalist” a few years ago and this was published on internet. Then they released statement full of excuses, WITHOUT APOLOGY FOR THEIR LIES! That’s is famous Proton security and privacy!!!

    Reply
    • Mike

      December 6, 2022

      @none Never mind, of course, that French socialist or environmentalist was probably involved in terrorist activities. If someone is involved in illegal activities (which I think is likely) and uses services, like ProtonMail, to try to hide or avoid the police I have no sympathy for them.

      Bottom line, ProtonMail was open and transparent about what happened, and they have to follow the law. The fact that you seemingly defend the suspect speaks volumes and is why privacy-oriented services (like ProtonMail) are compromised. There’s no excuse for being involved in illegal activities.

      Reply
      • noone

        December 20, 2022

        What are you talking about? What law they are following? They are compromising people privacy!!! French Socialist government need to use person data to do what? Jailed him for protesting against French Socialist government? Did they stated this environmentalist is terrorist? If they already proven that, why they need any other data? Proton LIED for years about not login any data of theirs customers! No ethics, no morals, money talks!

        Reply
        • Mike

          December 21, 2022

          @noone they received a warrant from a Swiss court as part of a police investigation. That is fully legal and, while Proton has successfully fought off warrants in the past, the subject of the investigation was probably serious enough to warrant Proton’s compliance.

          Proton did not lie and still do not record logging the IP addresses customers not the subject of criminal investigations. To the best of my knowledge, what they did was right in line with their overall privacy policy.

  12. CMRalph

    October 4, 2022

    I changed my password when I moved to their ‘”NEW” URL – and now ALL my emails are encrypted and UNREADABLE – and NO HELP FROM SUPPORT. I cannot seem to get a NEW KEY to work – it totally SUCKS and I have moved back to my GMAIL account.

    Reply
    • Helmit Weiring

      October 9, 2022

      So the encryption is working. Nice.

      Reply
      • none

        October 20, 2022

        Their “encryption” is just joke. They are spying on people and helping even foreign government with spying!

        Reply
  13. Paula C

    September 22, 2022

    I am currently having the same issue with Protonmail.
    Have been with them just over a year, there are no issues with my PayPal account, but now suddenly they cannot process payments, and my whole family is locked out and cannot access important emails.
    Also had a payment problem six months in, had paid for a one-year subscription, but suddenly received a notification I had no subscription and needed to purchase one, after going back and forth with support painfully for a week or so I gave up and paid for the subscription again!
    Customer support and their accounting systems are terrible.

    Reply
    • Johnnie

      November 9, 2022

      Same here.
      I switched all investment communications to Proton from Gmail.
      Now I cannot login to Proton Mail.
      Never had this problem with Gmail, Yahoo or Hotmail, all are Free mails.
      Not sure about Proton security yet.
      If I don’t get a reply from Proton sooner, I will quit for good.
      My advice to people out there, only switching just one email to see if it works first.

      Reply
  14. PM

    September 9, 2022

    Protonmail has about the worst accounting system I ever saw. Renewal of my subscription failed because Protonmail was not able to charge my paypal account. The paypal account is active and is being used for several other subscriptions without any problem.
    I transfered the amount due into protonmail’s bankaccount. They can not locate the payment so I send a copy of the bankstatement. Bingo! Protonmail found the payment. Now I need to transfer the payment in my Protnmail account to the invoice statement. It turns out ok but my paypal account was also charged.
    I informed paypal and objected to this payment. This action was regarded by Protonmail as an attemp of fraud.
    My email account was blocked instantly. Protonmail’s accounting system is a mess. They have an automated system that ruthlessly labels users as fraudulent regardless the fact that full payment was made within 24 hrs after a failed payment by paypal. The failure was caused by Protonmail’s accounting department.

    Reply
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Restore Privacy Checklist

  1. Secure browser: Modified Firefox or Brave
  2. VPN: NordVPN (68% Off Coupon) or Surfshark
  3. Ad blocker: uBlock Origin or AdGuard
  4. Secure email: Mailfence or Tutanota
  5. Secure Messenger: Signal or Threema
  6. Private search engine: MetaGer or Brave
  7. Password manager: NordPass or Bitwarden

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