| VPN | VyprVPN |
| Based in | Switzerland |
| Logs | No logs (audited) |
| Price | $8.33/mo. |
| Support | 24/7 live chat |
| Refund | 30 days |
| Website | VyprVPN.com |
VyprVPN is a Switzerland-based VPN service that has undergone some big changes and improvements over the past few years. In this new and updated VyprVPN review, we are going to see how it performs and compares to the competition. Specifically, we tested out VyprVPN to answer these questions:
- Does VyprVPN offer good performance throughout the server network (speed and reliability)?
- Are VyprVPN’s apps secure (no leaks)?
- Does it work with Netflix and other streaming services?
- Is VyprVPN a good value for the money considering all the latest test results?
All of these questions are answered in this VyprVPN review, with screenshots below to verify the results.
Here’s an overview of the pros and cons before diving into the details:
+ Pros
- Secure applications with strong encryption
- Excellent speeds with all servers tested
- Full WireGuard support directly in VPN apps
- Chameleon protocol (obfuscation)
- Entirely self-owned server network
- User-friendly apps for many devices/platforms
- Based in Switzerland with an audited no-logs policy
- 30 simultaneous connections
– Cons
- Requires name for registration
- No cryptocurrency payment options
- Above-average prices
Many people want to know if VyprVPN is fast. So let’s kick this review off with some speed tests.
VyprVPN speed tests
For this VyprVPN review, we ran all tests on a 500 Mbps connection from our location in the US. We tested VyprVPN servers in the US, Canada, and Europe.
First we’ll examine the VyprVPN speed test results with the WireGuard protocol, since it is generally much faster than OpenVPN.
Here was a VyprVPN server in Seattle: 301 Mbps.
At just over 300 Mbps, this is an excellent speed test result. Notice also that the ping is low because I’m not far from the VPN server, which should help performance. Choosing a low-ping server is important if you are using a VPN for gaming.
Next we have a VyprVPN server in Los Angeles: 235 Mbps.
These are still great VPN speeds, although not as fast as with the server we tested in Seattle.
The last US server I tested was in New York: 210 Mbps.
We can expect slower speeds as latency (ping) increases with servers further away. And at over 200 Mbps, this is still pretty darn good.
I also tested a VyprVPN server in Toronto, Canada: 246 Mbps.
With these results, it looks like VyprVPN will give you fast speeds if you need a VPN for Canada.
The last server I tested was in the UK: 223 Mbps.
Despite the longer distance between me and the VPN server (high ping), these are still solid speeds for UK VPN servers.
For comparison, I also ran some tests with the OpenVPN protocol. The speed test results with OpenVPN were quite a bit slower than WireGuard:
- Seattle = 47 Mbps
- Los Angeles = 53 Mbps
- New York = 24 Mbps
In other WireGuard vs OpenVPN tests, we also found OpenVPN to be slower than WireGuard on all servers tested.
Overall, VyprVPN delivers good performance with the WireGuard VPN protocol, which you can use on Windows, Mac OS, Android, and iOS. While it is not the fastest VPN we have tested, the results are still pretty good in comparison to most other VPNs.
Is VyprVPN reliable?
VyprVPN did pretty well in the reliability category:
- Connections were stable and the speeds were good.
- No issues with applications bugs or timed out connections.
- Consistent performance throughout the day on all servers tested.
We also compared speeds and reliability in our VyprVPN vs NordVPN comparison, with NordVPN coming out on top with speeds in all locations tested.
Now let’s examine cost.
How much does VyprVPN cost?
VyprVPN was previously a lot cheaper, but earlier this year they significantly raised the prices. When asked, VyprVPN did not provide me any explanation of why the prices increased. They also did not know if the prices would go back down later in the year.
Here’s a breakdown of VyprVPN prices:
VyprVPN offers different payment options, including all major credit cards, PayPal, and Unionpay. Unfortunately, there is no option to pay with Bitcoin or other cryptocurrencies at this time.
VyprVPN is not a good option if you are looking for a cheap VPN service.
Refund Policy – All VyprVPN plans come with a 30 day money-back guarantee, which is the best you will find in the VPN industry. This is comparable to other leading VPN services, such as NordVPN and Surfshark.
Signing up – When going through the signup process, one thing we noticed is that VyprVPN requires a name to create an account.
Most VPNs only require a valid email address and some form of payment method. Usually, with most payment methods, your name is used for registration anyway. And if you are concerned about the name for registration, remember that VyprVPN is an audited no-logs VPN service. Therefore it would be impossible to match up user activity with specific accounts (and names) in any event.
Additionally, I followed up with VyprVPN staff who explained that the name requirement is not a strict requirement. My takeaway from this is that there is no verification for the name you enter into the box. In other words, you can probably enter any name and sign up as normal for the VPN.
Does VyprVPN offer a free trial?
VyprVPN does not offer a free trial. A few years ago, however, they offered a three-day free trial, but that has since been phased out.
Today, all VyprVPN plans come with a full 30 day money-back guarantee. This allows you to test out the VPN risk-free and cancel anytime within the 30 days to get a full refund.
There are other free trial VPNs – if that’s what you’re looking for.
VyprVPN apps and supported platforms
VyprVPN offers VPN apps for a large number of devices. For this VyprVPN review I tested the different applications with Windows, Mac OS, and Android. Everything worked well without any problems to report.
As you can see in the figure, VyprVPN has apps for quite a few operating systems and platforms. At the time of this review, the four most important apps (for Windows, Mac, iOS, and Android) all support the super fast and secure WireGuard protocol.
Right now, there are not too many VPNs that support WireGuard. So kudos to Golden Frog and the VyprVPN team for being one of the first services to bring WireGuard to regular users.
In our WireGuard vs OpenVPN speed tests, we found that WireGuard was about 58% faster than OpenVPN across the servers we tested. This was true for VyprVPN as we saw earlier. The great speed of WireGuard adds a lot of value to VyprVPN, as you can see in the speed tests above.
How many connections do you get with VyprVPN?
All VyprVPN subscriptions come with 30 simultaneous connections. This is far above average, with most VPNs giving you 4-10 connections with a subscription.
Below is the Mac OS desktop app that we tested for this review. The latest release is a big improvement over previous versions.
The VyprVPN apps all have a similar design. Switching servers, customizing the app preferences, and switching protocols is all very easy and intuitive. The kill switch effectively blocked traffic in our tests when the VPN connection was interrupted.
VyprVPN Android and iOS
Many people want a VPN that will perform well on mobile devices.
VyprVPN offers both an Android app as well as an iOS app.
Here is a quick look at the Android app (left) when connected to a VPN server in the Netherlands. On the right are the leak testing results (no leaks).
Another great feature of the Android client is Connection Per App. This is the ability to selectively route apps on your device through the VPN on a per-app basis. This is often called a “split tunneling” feature.
Kill switch tests – In the past we saw complaints about the reliability of the Android app’s kill switch. In response to those complaints, we specifically ran a series of kill switch tests. The VyprVPN Android kill switch worked perfectly for us.
VyprVPN privacy and security tests
VyprVPN did well in all privacy and security tests.
I ran the Windows, Mac OS, and Android apps through some basic VPN tests to check for:
- IP address leaks (both IPv4 and IPv6)
- DNS leaks
- WebRTC leaks (which affects Firefox, Chrome and Opera browsers)
- Kill switch (to see if it is properly blocking all traffic when the VPN connection drops)
Some users are wondering about IPv6 and how VyprVPN handles this, since they officially do not support IPv6. My tests found VyprVPN to effectively block IPv6 (no IPv6 leaks). Additionally, VyprVPN has implemented IPv6 blocking since version 2.7.8 released in October 2015:
IPv6 traffic is now blocked while connected to the VPN and while Kill Switch is enabled
VyprVPN Windows app – Testing a server in Denmark with the new Windows app (no leaks were found):
Above you can see that the VyprVPN server is providing me with an IPv4 address, my real IPv6 address is blocked, and DNS requests are being handled by three different VyprVPN DNS servers. This is a good VPN for Windows that will keep your traffic secure.
Just like with the Windows app above, we also did not find any leaks or problems with the VyprVPN Mac OS app.
VyprVPN passed all privacy and security tests:
- No IPv4 leaks
- No IPv6 leaks
- DNS requests secured (no DNS leaks)
- Kill switch works well (all non-VPN traffic blocked)
VyprVPN for streaming and Netflix
This is another place where VyprVPN brings extra value to the party. Successfully connecting to streaming services like Netflix is a challenge most VPNs can’t meet. Even so, VyprVPN continues to work with Netflix. Not only that, but they have managed to add several more Netflix regions to their repertoire.
That being said, you will most likely need to check with VyprVPN support to find the exact server(s) you should use to connect to US Netflix. See our guide on Netflix VPN services for additional information and streaming tips.
Due to VyprVPN’s good speeds and premium network, it is also a solid choice for other streaming services as well. At the time of this review, VyprVPN was able to stream: numerous Netflix regions, BBC iPlayer, Amazon Prime, and more. It’s also one of the best VPNs for Disney Plus.
Note: For the most current list of supported streaming services, see the VyprVPN streaming page here.
Obfuscation with the Chameleon protocol
VPN blocking is a growing problem in much of the world, especially where governments or institutions do not want people using VPNs to evade restrictions and censorship.
This is especially the case with:
- China, Turkey, Russia, Iran and other Middle Eastern countries
- Universities and schools
- Corporations (work networks)
VyprVPN offers an excellent obfuscation feature to defeat VPN blocking – it’s called the Chameleon protocol.
This is a self-developed OpenVPN protocol with 256-bit encryption that will blend in with regular internet traffic to defeat restrictions and blocking. It does this by encapsulating OpenVPN traffic behind regular HTTPS encryption. The majority of websites now use HTTPS encryption, so blocking it would make the internet virtually useless.
Using VyprVPN with the Chameleon protocol is a great choice if you need a VPN for China or any other restricted network situation, such as school or work networks.
VyprVPN no logs policy
VyprVPN is officially a no logs VPN service that has been audited and verified by an independent third party. In years past, VyprVPN kept connection logs for 30 days. However, a few years back they completely changed their policies to become a completely no-logs VPN, while also going through an audit for verification.
VyprVPN’s privacy policy also outlines and clarifies their position on logs:
VyprVPN is a zero log VPN Service. We do not record or retain any data when you use the VyprVPN Service.
We engaged a respected security firm to audit our zero-log policy so users have third party validation of our logging policies.
- We do not log a user’s source IP address (typically assigned to the user by their ISP).
- We do not log the IP address assigned to the user when using VyprVPN.
- We do not log connection start or stop time.
- We do not log a user’s traffic or the content of any communications.
- We are network neutral. We do not discriminate against devices, protocols, or application.
- We do not throttle or rate limit your Internet connection.
If you want more information on their logging policies, see the VyprVPN website here.
The no logs policy, secure apps, self-owned server network, and Switzerland jurisdiction make VyprVPN a solid choice for privacy-focused users.
Can you use VyprVPN for torrenting?
Yes, VyprVPN now allows torrenting on all servers in its network.
Torrenting is another area where VyprVPN has updated and changed its official policy. In the past, VyprVPN discouraged torrenting and any form of copyright infringement through downloading/sharing on their network. However, this has all changed.
Today, VyprVPN is a torrenting-friendly VPN service. They do not log any user data and also allowing torrenting on their network.
Just to be certain, I clarified VyprVPN’s torrenting policies with one of their representatives, who had this to say to me via email:
Non-logging prevents VyprVPN from knowing who downloaded what and when. In order to protect the privacy of our users, we do not log the IP address used by any user. If the copyright holder only provides an IP address as identifying information then it is impossible for us to associate a DMCA notice with any of our users.
The official Terms of Service includes a clause about copyright infringement, but this could not be enforced without logs. Therefore VyprVPN is now a good choice for those who want to torrent with a VPN.
Self-owned VPN server network
Most VPNs rent servers from various data centers around the world. This is standard practice in the industry.
VyprVPN, however, has chosen to only use their own servers, which they deploy around the world. In other words, VyprVPN utilizes only their own servers for the VPN network.
Most recently, VyprVPN has conducted major upgrades to many of their servers, including those in Amsterdam, Hong Kong, Zurich, among others. These upgrades should help VyprVPN deliver fast streaming content to users around the world now that they are capable of streaming more and more major services.
Does VyprVPN utilize virtual server locations?
In our study of virtual server locations, we found that VyprVPN does utilize virtual server locations in many regions. What this means is that VyprVPN does not actually have physical servers in all the locations it claims. Instead, a VPN server that is advertised in Brazil, for example, might actually be in Miami.
There are other good VPNs that utilize virtual server locations, such as ExpressVPN and Surfshark, for example. However, there is one noteworthy difference in that VyprVPN does not publicly disclose whether a location is virtual or physical.
While virtual locations do not necessarily present a security issue, it may affect people who are trying to avoid servers in specific locations.
VyprVPN routers
One trick to using a VPN on many devices, without exceeding your connection limit, is to use a VPN on a router. The router will count as one device, but it will extend the protection and benefits of a VPN to every device that connects to the router.
I tested out VyprVPN on an Asus router and found it to perform well.
VyprVPN router app
VyprVPN also offers a VPN router app that simplifies the installation and setup process. One advantage of their app is that it lets you easily select how each device on your network connects – either through the VPN or your regular (unencrypted) connection.
Three other benefits of the VyprVPN router app are:
- The ability to switch between different VPN protocols, including PPTP, OpenVPN (160-bit & 256-bit) and Chameleon.
- The ability to connect to different servers in the network.
- Full protection from VyprDNS for all of your DNS requests.
Note: VyprVPN’s router app runs on Tomato firmware, therefore it can’t be used with all routers.
For an overview of VPN routers and all the different firmware options, see our main VPN router guide.
VyprVPN review conclusion
Overall VyprVPN is a high-quality, fast, secure VPN that performed well in testing for this review. It offers a great lineup of applications that are user-friendly, secure, and reliable. The live chat support is also helpful if you need assistance getting anything setup.
Now that VyprVPN is officially a no-logs VPN service, and has been publicly audited, it is even better for privacy-focused users than before. This moves it into the elite group of third-party audited, no logs VPNs alongside products like NordVPN and ExpressVPN, the two most popular VPN services. And let’s not forget their support for the new WireGuard protocol, an achievement that puts them in the elite group or early WireGuard supporters.
VyprVPN is a very good value, and the reduced prices below, along with their 30 day money-back guarantee make it an even better value.
VyprVPN Coupon Deal
Get 44% off VyprVPN (drops the price down to $8.33 per month).
(Coupon is applied automatically.)
Alternatives to VyprVPN
Click the VPN name below to read our full review – or grab the discount for the best savings. All three of these VPNs have a 30 day money-back guarantee.
You can also check out our guide on the Best VPN services for other recommendations.
If you have used VyprVPN, feel free to share your honest review (good or bad).
This VyprVPN review was last updated on February 23, 2022.
I’ve purchased a 3-year subscription, but it turned out vypr app stopped working from Russia. There’s an option to manually connect, but it’s very convenient. Of course no money back, support said.
Can anyone comment on the DNS Leak Test always pointing to Amazon and Google Servers? I like their service in all aspects but this does slightly concern Me. I can only assume that this part of their “Chameleon Protocol” that masks your requests by making them seem like they are from normal non VPN servers. Anyone care to weigh in?
@Sven,
VyprVPN does not have that discount anymore. At least the link did not work for me.
It is about $8.30/MO.
Second, no support for Linux. You can use a router but if you don’t have that capability then you can’t.
Hi J.M. yes I was surprised to see they massively increased their prices lately and have discontinued all discounts. I am going to update that information in this review, and also in all other content that discusses VyprVPN.
Regarding Linux, I thought they did have some support at least, although not great support.
https://support.vyprvpn.com/hc/en-us/articles/360037721812-VyprVPN-OpenVPN-Setup-for-Linux-Ubuntu-
Check out trustpilot reviews for this scam operation.
It is highly recommended to avoid these cheaters.
–They billed my credit card last August in GBP instead of EUR for one year and refuse to refund the overcharge.
–They also deleted all previous invoices form my account and substituted one bogus invoice from the US.
Their excuse: “Brexit” and “changes made to billing system”
Their customer service is a joke, it must be robotized.
Sven, in may be worth updating your review with observation that vypervpn considerably changed the pricing. Currently (23rd Dec 2021) they offer only two “Holiday Special” plans, a cheaper 12months plan is USD 8.33 per month. This is a huge increase which invalidates your value assesments for this provider. Readers hoping to pay around $2.50/mth (18mths subscription) will find that the best tthey can get is $8.33/mth (12mths subscription), not a trivial difference!
Yes, they have done some very interesting and unannounced price changes lately. We will be updating this review soon with new price information. I understand it may change again very soon (after the holidays) – but it seems they have not finalized the prices yet. We’re keeping an eye on the situation.
I have a love/hate relationship w vypr, lol.
Great service, not so great helpdesk, and terrible app.
Having been w them for over 2yrs now, I can say that, in my case they are faster than other providers I tried. Much faster than Nord, which may be great but I only have a 10Mbps speed connection on a good day and they were giving me max speeds of ~7Mbps. I’m too nervous to try PIA anymore though I was with them for a couple years and had good luck.
I saw your $1.67 price above so tried to get it. I paid $60 for 24 months. When I goto their site it only offers me $60 per 12 months as the best price. I asked support, they said if I see a better price on their site to get in touch with them and they will adjust my price. That seems more than fair.
I love that Vypr owns all their own servers rather than just leasing parts of servers in other countries, at least it makes me feel better…
The app crashes most nights on me so I need to reboot or reinstall each day. It used to not do that so I figure it’s something on my system. I tried contacting support about it a few times and the only responses I received were that I should uninstall and then reinstall. I told them I had just done that, but it didn’t seem to matter to them, well let’s try that one more time then contact us if you are still having problems….. Worthless. I suspect when I get around to reinstalling windows again that I can start troubleshooting for real if I still have problems. Kind of extreme, but I’m due for a good cleaning…
Killswitch seems to work for me. I’m guessing the app and service are 2 separate things, as when my app crashes killswitch doesn’t interfere and I’m still connected to vyper server. If I actually have service issues, then killswitch jumps in.
sorry so long… quick question: Is it more secure to connect to a server out of reach from 14 eyes than one in the US? Or does it matter?
Regarding server selection, it generally does not matter, unless you need a specific server in a certain location for something, such as a UK server to stream BBC iPlayer.
I’ve signed up to VyprVPN, as a secondary VPN provider. One thing that bothers me, is when I do a detailed check on the DNS connections, I usually find Google and Amazon DNS servers listed. When querying them about this, they said something about an end point, & anonymity, that didn’t really put me at ease. I stayed with them anyway, but I am confused & paranoid about this. Could you please clarify this for me?
Same for me. I get the following DNS servers with VyprVPN:
ec2-35-180-69-205.eu-west-3.compute.amazonaws.com.
88.44.204.35.bc.googleusercontent.com.
Very strange for a privacy company..
The other thing that bothers me is that it seems that every user gets a seperate IP adress when connecting to VyprVPN. They have an article about that on their blog. Doesn‘t that mean that it is very easy to determine which user was using an IP even when they claim not to log(the audit is also 3 years old now)? And there are no users who use the same ip at the same time so traffic correlation should be easy too, or am I wrong?
VyprVPN customer support is the worst I have ever experienced. The WORST. Avoid these unsophisticated cretins at all costs.
I must agree with Ken. Vyper customer service sucks. I got an email telling me that my contact expired and to renew it. I bought a three year deal for 2.50 usd, two years ago. Their response to my question comes from a robot.
I agree with all of the above. Dodgy DNS servers/leaks on Android (with Private DNS toggled off). Polite but useless live chat support. Occasional connectivity issues on Android and Mac. Sluggish performance on my city’s server, even with Wireguard.
Signed up during last year’s Black Friday sale and cancelled shortly thereafter. Pricing has since skyrocketed.
On a positive note, their refund process was relatively hassle-free.
Hello,
does anyone know how VyprVPN achieves to take no logs with wireguard protocol? All other VPN´s who use Wireguard explain how they achieve this goal. But nothing heard from VyprVPN how they handle the problem with static keys.
One thing I like about VyprVPN is the ability to use 3rd party DNS. With this I point it to the IP address of my pi-hole so I can have ad blocking with VPN turned on. Works great!
Vypr is a disgrace to privacy and censorship. Here is a chat from today :
“We apologize for the continued trouble you experienced with your VyprVPN account, I will be happy to help you with it.
In order to further review the issue, I like you to follow the below steps and restore your purchase from iTunes:
. Delete the VyprVPN app from your device
. Tap Settings in your device
. Navigate to iTunes & App Store
. Tap User and log out
. Login with the same Apple ID that originally purchased VyprVPN subscription
. Download the VyprVPN app again, tap the Options menu, and choose Restore purchases
. Confirm your password if necessary
. Verify the app is working
Please note that if your Apple account doesn’t show an active VyprVPN subscription, you’ll not be able to restore the subscription using the VyprVPN app.”
My Apple account DOES show a paid subscription: The directions provided are outdated and are regarding an older version of iOS, nothing current was offered to get the app to work. I am a person that has had hacking issues due to Targeting, this company can be paid off . DO NOT TRUST VYPER! Very unprofessional!
Sven,
Based on this review, it seems that Vyprvpn is a pretty good VPN service. That said, how come it is not on your list of “Best VPN Services for 2021?”
Hi Tom, correct, it’s a pretty good VPN service. I plan to add it to the list with the next update.
Two big Vypr faults, from longtime subscriber: (1) killswitch failures; (2) app trackers.
In my years of vypr vpn experience on android, which otherwise has been great even as the service has evolved, vypr’s killswitch has NOT been fully dependable. Never.
This has been true both on Android 9-10 (Samsung Note 9) and 5 (old Note 3 as a media player), and has caused me to consider abandoning my current 2-yr subscription for one I trust (proton; am eary adopter of both proton & tutanota’s email) that has seamless protection.
Killswitch issues:
1. Cannot reboot device & reconnect to wifi without first disabling killswitch, ensuring google, etc, get access to real IP info.
2. Vypr vpn killswitch also gets turned off at other times: sometimes when wifi has been switched off, and also occassionally at other moments . . . when playstore updates itself? (I do not allow auto updates to any apps that we *are*allowed to control) and perhaps something[s] else? Just this week I began using my Note 9 one morning without noticing forva while that none of the vpn/vypr notifications were in the notif bar, which really scared me.
In the past, I had good acct responses from vypr but recently am disgruntled by the public party line as follows:
1. Location permission was added in an update with language suggesting it’s somehow “necessary” to app function — misleading (and I refuse to turn it on, but not all know to question this).
2. The disingenuous reply I got when expressing distrust because of vypr vpn app trackers (zero trackers in proton’s app, which also can be had on f-droid without playstore, a huge selling point). Vendors, as vypr did in responding to a review I posted, pretend third parties, espec google, aren’t getting mountains of traceable private data from those app trackers, and just repeat their own privacy promise that has zero force over google and other tracker companies.
For a new phone I’m setting up without playstore or any hint of google, I’ve had excellent continuous vpn coverage thus far running proton vpn (on Android 10, Oneplus N100; OxygenOS, for we who aren’t rooted, is thus far a dream because no bloat and any app, includibg system, can be cut off from wifi, not just data).
In contrast to vypr’s sturdy but NOT perfectly reliable android killswitch, during recent weeks, proton vpn’s killswitch has not had failure moments.
And there are zero trackers in Proton vpn.
I have not had the means or time to discover whether the other supposedly perfect killswitch vpns are less perfect upon longer, varied use, or checked their trackers. But these things might/should matter to many privacy seekers.
THANKS for all your good work!!
Hi, I saw you were talking about PureVPN helping FBI in 2017 in some of your articles, but what do you think about the rumors that said giganews and VyprVPN were driven by the FBI / helping the FBI ? (2014)
Thank you
My source for PureVPN were official court documents detailing exactly what happened. VyprVPN is a no logs service that has been audited. What are the sources for your claims?
Thank you for answering that fast
Well I’ll give you this link : https://www.reddit.com/r/technology/comments/2gh360/giganews_is_an_fbi_operation_l_cryptomeorg/
I am not saying that it is the truth, but that it is pretty uncommon. Furthermore, they claim that VyprVPN is based in switzerland but GigaNews / Goldenfrog are not.
Another weird thing is that all their virtual locations (even when they say it is not) are routed to USA servers
Thank you for taking your time to answer
Yes, some Virtual locations in Latin America are in Florida, for example, but most Europe virtual locations were in the Netherlands. We tested this here, have a look.
Based on that review I bought a 3 year contract. But then I stumbled over this:
“Golden Frog only collects a minimal amount of information when you connect over our VPN product (VyprVPN), and only retains it for a period of 30 days. We retain:
Customer’s source IP address (generally the IP address assigned by the customer’s ISP)
VyprVPN IP address used by the user
Connection start and stop time
Total number of bytes used
We also collect information related to billing subscribers:
payment information
customer name
billing address information (as required by some payment methods)
email address
date and time account began”
https://www.vyprvpn.com/blog/what-is-data-retentionhttps://www.vyprvpn.com/blog/what-is-data-retention/
So they admit to safe all technically possible information, and that even unencrypted.
Hi Leander. This is an old blog post from 2016 and does not reflect their updated and audited no-logs policy.
hello all
I contacted VyprVPN chat support regarding if they are running virtual server or not and i kept getting same replies until today they said clearly that they are using Virtual server on all location . I am posing the log of the chat session . i believe they are unprofessional and they try to hide such information from the public.
bellow is chat log between the quotes.i hope the administrator allows to post it
“Chat started on 23 Jan 2021, 02:54 PM (GMT+0)
(02:54:23) *** Visitor 20022825 joined the chat ***
(02:54:23) Visitor 20022825: hi when i ping fr1.vpn.goldenfrog.com from paris i get 13ms and when i ping from Netherlands, Amsterdam i get 1.18ms
(02:54:26) *** Henry joined the chat ***
(02:54:34) Henry: Hello SAM! My name is Henry. Thank you for contacting VyprVPN support!
(02:54:42) SAM: are you using virtual on you paris server
(02:54:55) SAM: same for england and italy
(02:55:08) Henry: W do have a physical and virtual server in all locations!
(02:55:39) Henry: Could you try and connect to Chameleon protocol and see if THe issue persists?
(02:55:52) SAM: this is using wireguard
(02:56:22) SAM: why dont you show which location is vitual and which is physical
(02:57:05) SAM: i was told you run virtual in a very few restricted countries
(02:57:25) SAM: and now you tell me you have both in all location
(02:57:31) Henry: Please check the servers: https://www.vyprvpn.com/server-locations
(02:57:59) SAM: that page dose not tell me which location is virtual
(02:58:45) SAM: conflicting reply from vyprVpn
(02:58:56) Henry: Unfortunately only admins have the authority on this servers,
(02:59:13) SAM: as k your admin
(02:59:21) Henry: If you wish to reduce the ping time please try and connect to closest server location
(02:59:51) SAM: it seems you did not understand my point
(03:00:29) SAM: my point is you claim to have physical location in most your server and only a few vitual in restrictive countries
(03:01:13) Henry: Let me check with our admins!
(03:01:26) SAM: for exmple france and england are not considered restrictive countries
(03:01:32) SAM: even italy
(03:01:50) Henry: At VyprVPN we have over 70 server locations worldwide… As a practice we do not have physical servers in restrictive countries. Instead, we use virtual servers to keep the encryption gateway out of the hands of dangerous regimes, yet still offer access to an in-country IP address
(03:02:15) SAM: i know that
(03:02:18) SAM: i read it
(03:02:42) SAM: are you telling me France and England are restrictive countries
(03:03:00) SAM: sofar i test 3 server
(03:03:33) SAM: i believe you are hiding that from your cutomers
(03:03:58) SAM: and running virtual
(03:04:18) SAM: i would like an explanation from you admin and supervisor
(03:04:37) Henry: As a practice we do not have physical servers in restrictive countries. Instead, we use virtual servers to keep the encryption gateway out of the hands of dangerous regimes, yet still offer access to an in-country IP address
(03:05:29) SAM: why do you keep repeating this sentence
(03:05:43) SAM: i asked you specific questions
(03:06:17) SAM: regarding specific server at least for now
(03:06:44) Henry: Ad i informed we do not have any physical servers and we use virtual servers
(03:06:45) SAM: very unprofessional
(03:07:17) SAM: so all your server runs virtual
(03:07:38) Henry: Correct, Sorry for the confusion!
(03:08:49) SAM: i will post this online and you also should
(03:08:59) SAM: misleading information
(03:09:32) Henry: I am really sorry for the bad experience. We’re usually know for our exceptional customer service experience, and we regret that we missed the mark. We’ll try that these kinds of issue will be minimized in the Future!
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If they cannot do anymore FOR SURE, i will go with their great last offer. Very cheap instead the others.
The only other one really cheap is surfshark, but personally it’s too young company (in my opinion less reliable for that)
So you are saying that they wrote DMCA policies on their site just for etically purposes?
Yes, every VPN has some kind of policy that says “do not use our service for copyright violations”. But VyprVPN does allow torrenting now and are verified to not keep logs with the last audit.
Honestly it’s not clear the part of DMCA, they are saying that if some authority write them for a legal notice they will report to the one that’s downloading the file.
But… If there is no log policy how they can do it?
I’m pretty confused about
They can’t and they don’t do that any more. So you can use VyprVPN without issues. But I still recommend other VPNs for torrenting.
Sven, my firefox is set to erase cookies and everything when it’s closed. I turned Firefox off and restarted it. Firstly, the location was somewhere in another continent. But when I clicked the “update location” buttom in the bottom of Google page (and with the Vyprvpn on) I got my actual location. I supposed that with the VPN on Google should show anywhere but my real location, despite the fact that I really clicked the update location. I thought that VPNs could disguise that. And I had the impression that this didn’t happen with ExpressVPN that I used til last year.
Was I expecting too much from Vyprvpn or is it really akward?
Yes, this should not be happening.
You could run some VPN tests to try to figure out what’s going on.
Maybe I’m stupid. I turned on VyprVPN and I was surfing. I chose as location a country in another continent. I was using Firefox modified for privacy – following the recomendations that I found here in this website. But when I googled in Firefox and I went to see in the bottom of the page in which location I was, surprise: it gave me exactly my address, actually. I was pretending to be somewhere else but Google knew exactly where I was. And Vyprvpn didn’t help at all in hiding my location.
But as I mentioned above maybe I’m stupid.
Clear all cookies and cache, turn your VPN on, and then try again. Also note that your search history can also make Google think you are in a certain location, such as if you searched for “good restaurants in Seattle”.
Hi, I’ve found some really good information reading through your articles. I have a question, though.
In other articles, when recommending alternatives to the reviewed VPN services, you never mention this one. Is there a reason for it? According to your review, vyperVPN seems a good one.
Yes, VyprVPN did well in the latest round of tests for this review and we’ll be highlighting it more going forward.
Restoreprivacy.com has been my number one go to security site for over a year now. Hands down the best privacy site in the world (I’ve searched hundreds). About a year ago I reached out to Sven on the site message system, regarding VYPR Android app kill switch not working (leaking all info while kill switch was activated). I got a response from Sven, but unfortunately I could never read it, as I lost my login info. I reached out to golden frog and only heard crickets. Oh yeah, I did get a canned reply about a month later, but a middle finger emoji would have been at least a more honest response from golden frog. Anyone who spends a little time reading the Google play store reviews will see that this was a very common problem, and golden frog ignored everyone (according to every review on the issue).
All this being said, I’ve seen no response from anyone as to what the Android app problem is, and if or when it will be fixed. Fortunately I was on month to month and didn’t lose much. I cancelled immediately after I discovered the glitch.
It concerns me that this issue has never been raised here, even though it’s so commonly addressed in the play store, and that restoreprivacy.com appears to be offering affiliated purchase links. I purchased my current VPN through your link, and would love to continue to support the site how I can. However, if this Android app issue is never discussed, then I will have to begin taking info from this site with a grain of salt. Also what’s with golden frog using Amazon servers? Amazon isn’t exactly an ally to the world of privacy. I would really appreciate any insights on these topics. Thank you for an amazing security focused site!
Hi Alex, thanks for your support. Maybe you can describe the exact issue in a comment here and we can investigate further when time permits. I do not have an Android device to test with at the moment, but Heinrich might be able to do this.
UPDATE September 2020: We have updated this review and Heinrich also ran a bunch of tests with the VyprVPN Android client to test for leaks and how the kill switch worked. He reports everything is working well, without any issues or problems. VyprVPN recently rolled out mobile app updates, so this this issue appears to have been fixed.
Good luck trying to get a refund out of this company. Horrible, stupid customer service…it’s as though they don’t care one way or another. And don’t (if you’re daft enough to sign up) pay with Paypal…their ‘renewal’ set-up infests (yes, infests) your Paypal account in different places, making it difficult to cancel their standing order. The only way I could ensure (even after cancelling my Vypr account still read ‘Your subscription will renew on…’) that they would not renew my cancelled account was to delete my Paypal account and make a new one. Avoid.
VyprVPN does not officially support any Linux client. They don’t have any mention of using vpn on linux desktops whatsoever on their website. All they have is a broken CLI which they just made and never developed and this download is available on a random support Link on goldenfrog’s website, Not VyprVPNs official website. Not to mention the DNS leaks on their VyprVPN CLI. I did not have a successful outcome with their chat or email support. DNS leak issue on Linux wasn’t solved. Speeds were poor as well. Good thing I was in the 30 day refund window 🙂