| VPN | VyprVPN |
| Based in | Switzerland |
| Logs | No logs (audited) |
| Price | $2.50/mo. |
| Support | Chat and email |
| Refund | 30 days |
| Website | VyprVPN.com |
VyprVPN is a Switzerland-based VPN service that has undergone some big changes and improvements over the past few years, including major recent updates.
In the past we had mixed feelings about this service. So let’s find out if the latest improvements have addressed the drawbacks we noted previously.
In this new and updated VyprVPN review we put the service through extensive testing to answer some key questions:
- Does VyprVPN offer good performance throughout the server network (speed and reliability)?
- Are VyprVPN’s apps secure (no leaks)?
- Does it work with Netflix and other streaming services?
- Is VyprVPN a good value for the money considering all the latest test results?
All of these questions are answered in this VyprVPN review, with screenshots below to verify the results.
Here’s an overview of the pros and cons before diving into the details
+ Pros
- Secure applications with strong encryption
- Excellent speeds with all servers tested
- Full WireGuard support directly in VPN apps
- Chameleon protocol (obfuscation)
- Entirely self-owned server network
- User-friendly applications for many devices/platforms
- Based in Switzerland with an audited no-logs policy
– Cons
- Requires full name for registration
- No cryptocurrency payment options
Many people want to know if VyprVPN is fast. So let’s kick this review off with some speed tests.
VyprVPN speed tests
For this VyprVPN review, we tested ran all tests on a 500 Mbps connection from our location in the US. We tested VyprVPN servers in the US, Canada, and Europe.
First we’ll examine the VyprVPN speed test results with the WireGuard protocol, since it is generally much faster than OpenVPN.
Here was a VyprVPN server in Seattle: 301 Mbps.
At just over 300 Mbps, this is an excellent speed test result. Notice also that the ping is low because I’m not far from the VPN server, which should help performance. Choosing a low-ping server is important if you are using a VPN for gaming.
Next we have a VyprVPN server in Los Angeles: 235 Mbps.
These are still great VPN speeds, although not as fast as with the server we tested in Seattle.
The last US server I tested was in New York: 210 Mbps.
We can expect slower speeds as latency (ping) increases with servers further away. And at over 200 Mbps, this is still pretty darn good.
I also tested a VyprVPN server in Toronto, Canada: 246 Mbps.
With these results, it looks like VyprVPN will give you fast speeds if you need a VPN for Canada.
The last server I tested was in the UK: 223 Mbps.
Despite the longer distance between me and the VPN server (high ping), these are still solid speeds for UK VPN servers.
For comparison, I also ran some tests with the OpenVPN protocol. The speed test results with OpenVPN were quite a bit slower than WireGuard:
- OpenVPN Seattle = 47 Mbps
- OpenVPN Los Angeles = 53 Mbps
- OpenVPN New York = 24 Mbps
In other WireGuard vs OpenVPN tests, we also found OpenVPN to be slower than WireGuard on all servers tested.
Overall, VyprVPN delivers good performance with the WireGuard VPN protocol, which you can use on Windows, Mac OS, Android, and iOS. While it is not the fastest VPN we have tested, the results are still pretty good in comparison to most other VPNs.
Is VyprVPN reliable?
VyprVPN did pretty well in the reliability category:
- Connections were stable and the speeds were good.
- No issues with applications bugs or timed out connections.
- Consistent performance throughout the day on all servers tested.
We also compared speeds and reliability in our VyprVPN vs NordVPN comparison, with NordVPN coming out on top with speeds in all locations tested.
Now let’s examine cost.
How much does VyprVPN cost?
VyprVPN is reasonably priced compared to most other high-quality VPN services. When you use this VyprVPN coupon, you can get VyprVPN for only $2.50 per month.
Here’s a breakdown of VyprVPN prices:
Get the 80% off VyprVPN discount here.
VyprVPN offers different payment options, including all major credit cards, PayPal, and Unionpay. Unfortunately, there is no option to pay with Bitcoin or other cryptocurrencies at this time.
VyprVPN is a good option if you are looking for a cheap VPN service that still offers a lot of value.
Refund Policy – All VyprVPN plans come with a 30 day money-back guarantee, which is the best you will find in the VPN industry. This is comparable to other leading VPN services, such as NordVPN and Surfshark.
Signing up – When going through the signup process, one thing we noticed is that VyprVPN requires a full name to create an account.
Most VPNs only require a valid email address and some form of payment method. Usually, with most payment methods, your name is used for registration anyway. And if you are concerned about the name for registration, remember that VyprVPN is an audited no-logs VPN service. Therefore it would be impossible to match up user activity with specific accounts (and names) in any event.
Does VyprVPN offer a free trial?
VyprVPN does not offer a free trial. Prior to July, 2019 they offered a three-day free trial, but that has since been phased out.
Today, all VyprVPN plans come with a full 30 day money-back guarantee. This allows you to test out the VPN risk-free and cancel anytime within the 30 days to get a full refund.
There are other free trial VPNs – if that’s what you’re looking for.
VyprVPN apps and platforms
VyprVPN offers VPN apps for a large number of devices. For this VyprVPN review I tested the different applications with Windows, Mac OS, and Android. Everything worked well without any problems to report.
As you can see in the figure, VyprVPN has apps for quite a few operating systems and platforms. At the time of this review, the four most important apps (for Windows, Mac, iOS, and Android) all support the super fast and secure WireGuard protocol.
Right now, there are not too many VPNs that support WireGuard. So kudos to Golden Frog and the VyprVPN team for being one of the first services to bring WireGuard to regular users.
In our WireGuard vs OpenVPN speed tests, we found that WireGuard was about 58% faster than OpenVPN across the servers we tested. consistently fa always much faster than OpenVPN, the current industry-standard VPN g. This was true for VyprVPN as we saw earlier. The great speed of WireGuard adds a lot of value to VyprVPN, as you can see in the speed tests above.
How many connections do you get with VyprVPN?
All VyprVPN subscriptions come with five simultaneous connections. This is about average in the VPN industry. However, some VPN do offer more. For example, IPVanish and Surfshark both offer an unlimited number of connections.
Below is the Mac OS desktop app that we tested for this review. The latest release is a big improvement over previous versions.
The VyprVPN apps all have a similar design. Switching servers, customizing the app preferences, and switching protocols is all very easy and intuitive. The kill switch effectively blocked traffic in our tests when the VPN connection was interrupted.
VyprVPN Android and iOS
Many people want a VPN that will perform well on mobile devices.
VyprVPN offers both an Android app as well as an iOS app.
Here is a quick look at the Android app (left) when connected to a VPN server in the Netherlands. On the right are the leak testing results (no leaks).
Another great feature of the Android client is Connection Per App. This is the ability to selectively route apps on your device through the VPN on a per-app basis. This is often called a “split tunneling” feature.
Kill switch tests – In the past we saw complaints about the reliability of the Android app’s kill switch. In response to those complaints, we specifically ran a series of kill switch tests. The VyprVPN Android kill switch worked perfectly for us.
VyprVPN privacy and security test results
VyprVPN did well in all privacy and security tests.
I ran the Windows, Mac OS, and Android apps through some basic VPN tests to check for:
- IP address leaks (both IPv4 and IPv6)
- DNS leaks
- WebRTC leaks (which affects Firefox, Chrome and Opera browsers)
- Kill switch (to see if it is properly blocking all traffic when the VPN connection drops)
Some users are wondering about IPv6 and how VyprVPN handles this, since they officially do not support IPv6. My tests found VyprVPN to effectively block IPv6 (no IPv6 leaks). Additionally, VyprVPN has implemented IPv6 blocking since version 2.7.8 released in October 2015:
IPv6 traffic is now blocked while connected to the VPN and while Kill Switch is enabled
VyprVPN Windows app – Testing a server in Denmark with the new Windows app (no leaks were found):
Above you can see that the VyprVPN server is providing me with an IPv4 address, my real IPv6 address is blocked, and DNS requests are being handled by three different VyprVPN DNS servers. This is a good VPN for Windows that will keep your traffic secure.
Just like with the Windows app above, we also did not find any leaks or problems with the VyprVPN Mac OS app.
VyprVPN passed all privacy and security tests:
- No IPv4 leaks
- No IPv6 leaks
- No DNS leaks
- Kill switch works well (all non-VPN traffic blocked)
VyprVPN for Netflix, Streaming, and Kodi
This is another place where VyprVPN brings extra value to the party. Successfully connecting to streaming services like Netflix is a challenge most VPNs can’t meet. Even so, VyprVPN continues to work with Netflix. Not only that, but they have managed to add several more Netflix regions to their repertoire.
That being said, you will most likely need to check with VyprVPN support to find the exact server(s) you should use to connect to US Netflix. See our guide on Netflix VPN services for additional information and streaming tips.
Due to VyprVPN’s good speeds and premium network, it is also a solid choice for other streaming services as well. At the time of this review, VyprVPN was able to stream: numerous Netflix regions, BBC iPlayer, Amazon Prime, and more. It’s also one of the best VPNs for Disney Plus. For the most current list, see the VyprVPN streaming page here.
VPN Obfuscation with the Chameleon protocol
VPN blocking is a growing problem in much of the world, especially where governments or institutions do not want people using VPNs to evade restrictions and censorship.
This is especially the case with:
- China, Turkey, Russia, Iran and other Middle Eastern countries
- Universities and schools
- Corporations (work networks)
VyprVPN offers an excellent obfuscation feature to defeat VPN blocking – it’s called the Chameleon protocol.
This is a self-developed OpenVPN protocol with 256-bit encryption that will blend in with regular internet traffic to defeat restrictions and blocking. It does this by encapsulating OpenVPN traffic behind regular HTTPS encryption. The majority of websites now use HTTPS encryption, so blocking it would make the internet virtually useless.
VyprVPN with the Chameleon protocol remains one of the best VPNs for China or any other restricted network situation, such as school or work networks.
VyprVPN no-logs policy
VyprVPN is officially a no logs VPN service that has been audited and verified by an independent third party. In years past, VyprVPN kept connection logs for 30 days. However, a few years back they completely changed their policies to become a completely no-logs VPN, while also going through an audit for verification.
VyprVPN’s privacy policy also outlines and clarifies their position on logs:
VyprVPN is a zero log VPN Service. We do not record or retain any data when you use the VyprVPN Service.
We engaged a respected security firm to audit our zero-log policy so users have third party validation of our logging policies.
- We do not log a user’s source IP address (typically assigned to the user by their ISP).
- We do not log the IP address assigned to the user when using VyprVPN.
- We do not log connection start or stop time.
- We do not log a user’s traffic or the content of any communications.
- We are network neutral. We do not discriminate against devices, protocols, or application.
- We do not throttle or rate limit your Internet connection.
If you want more information on their logging policies, see the VyprVPN website here.
The no logs policy, secure apps, self-owned server network, and Switzerland jurisdiction make VyprVPN a solid choice for privacy-focused users.
VyprVPN for torrenting
Torrenting is another area where VyprVPN has updated and changed its official policy.
In the past, VyprVPN discouraged torrenting and any form of copyright infringement through downloading/sharing on their network. However, this has all changed.
Today, VyprVPN is a torrenting-friendly VPN service. They do not log any user data and also allowing torrenting on their network.
Just to be certain, I clarified VyprVPN’s torrenting policies with one of their representatives, who had this to say to me via email:
Non-logging prevents VyprVPN from knowing who downloaded what and when. In order to protect the privacy of our users, we do not log the IP address used by any user. If the copyright holder only provides an IP address as identifying information then it is impossible for us to associate a DMCA notice with any of our users.
The official Terms of Service includes a clause about copyright infringement, but this could not be enforced without logs. Therefore VyprVPN is now a good choice for those who want to torrent with a VPN.
100% self-owned server network
Most VPNs rent servers from various data centers around the world. This is standard practice in the industry.
VyprVPN, however, has chosen to only use their own servers, which they deploy around the world. In other words, VyprVPN utilizes only their own servers for the VPN network. You can see this claim on their homepage:
Most recently, VyprVPN has conducted major upgrades to many of their servers, including those in Amsterdam, Hong Kong, Zurich, among others. These upgrades should help VyprVPN deliver fast streaming content to users around the world now that they are capable of streaming more and more major services.
Does VyprVPN utilize virtual server locations?
In our study of virtual server locations, we found that VyprVPN does utilize virtual server locations in many regions. What this means is that VyprVPN does not actually have physical servers in all the locations it claims. Instead, a VPN server that is advertised in Brazil, for example, might actually be in Miami.
There are other good VPNs that utilize virtual server locations, such as ExpressVPN and Surfshark, for example. However, there is one noteworthy difference in that VyprVPN does not publicly disclose whether a location is virtual or physical.
While virtual locations do not necessarily present a security issue, it may affect people who are trying to avoid servers in specific locations.
VyprVPN on a router
One trick to using a VPN on many devices, without exceeding your connection limit, is to use a VPN on a router. The router will count as one device, but it will extend the protection and benefits of a VPN to every device that connects to the router.
I tested out VyprVPN on an Asus router and found it to perform well.
VyprVPN router app
VyprVPN also offers a VPN router app that simplifies the installation and setup process. One advantage of their app is that it lets you easily select how each device on your network connects – either through the VPN or your regular (unencrypted) connection.
Three other benefits of the VyprVPN router app are:
- The ability to switch between different VPN protocols, including PPTP, OpenVPN (160-bit & 256-bit) and Chameleon.
- The ability to connect to different servers in the network.
- Full protection from VyprDNS for all of your DNS requests.
Note: VyprVPN’s router app runs on Tomato firmware, therefore it can’t be used with all routers.
For an overview of VPN routers and all the different firmware options, see our main VPN router guide.
VyprVPN review conclusion
Overall VyprVPN is a high-quality, fast, secure VPN that performed well in testing for this review. It offers a great lineup of applications that are user-friendly, secure, and reliable. The live chat support is also helpful if you need assistance getting anything setup.
Now that VyprVPN is officially a no-logs VPN service, and has been publicly audited, it is even better for privacy-focused users than before. This moves it into the elite group of third-party audited, no logs VPNs alongside products like NordVPN and ExpressVPN, the two most popular VPN services. And let’s not forget their support for the new WireGuard protocol, an achievement that puts them in the elite group or early WireGuard supporters.
VyprVPN is a very good value, and the reduced prices below, along with their 30 day money-back guarantee make it an even better value.
VyprVPN Official 80% Off Coupon
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Alternatives to VyprVPN
Click the VPN name below to read our full review – or grab the discount for the best savings. All three of these VPNs have a 30 day money-back guarantee.
You can also check out our guide on the Best VPNs for other recommendations.
If you have used VyprVPN, feel free to share your honest review (good or bad).
VyprVPN Review
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Review
(2.5)
hello all
I contacted VyprVPN chat support regarding if they are running virtual server or not and i kept getting same replies until today they said clearly that they are using Virtual server on all location . I am posing the log of the chat session . i believe they are unprofessional and they try to hide such information from the public.
bellow is chat log between the quotes.i hope the administrator allows to post it
“Chat started on 23 Jan 2021, 02:54 PM (GMT+0)
(02:54:23) *** Visitor 20022825 joined the chat ***
(02:54:23) Visitor 20022825: hi when i ping fr1.vpn.goldenfrog.com from paris i get 13ms and when i ping from Netherlands, Amsterdam i get 1.18ms
(02:54:26) *** Henry joined the chat ***
(02:54:34) Henry: Hello SAM! My name is Henry. Thank you for contacting VyprVPN support!
(02:54:42) SAM: are you using virtual on you paris server
(02:54:55) SAM: same for england and italy
(02:55:08) Henry: W do have a physical and virtual server in all locations!
(02:55:39) Henry: Could you try and connect to Chameleon protocol and see if THe issue persists?
(02:55:52) SAM: this is using wireguard
(02:56:22) SAM: why dont you show which location is vitual and which is physical
(02:57:05) SAM: i was told you run virtual in a very few restricted countries
(02:57:25) SAM: and now you tell me you have both in all location
(02:57:31) Henry: Please check the servers: https://www.vyprvpn.com/server-locations
(02:57:59) SAM: that page dose not tell me which location is virtual
(02:58:45) SAM: conflicting reply from vyprVpn
(02:58:56) Henry: Unfortunately only admins have the authority on this servers,
(02:59:13) SAM: as k your admin
(02:59:21) Henry: If you wish to reduce the ping time please try and connect to closest server location
(02:59:51) SAM: it seems you did not understand my point
(03:00:29) SAM: my point is you claim to have physical location in most your server and only a few vitual in restrictive countries
(03:01:13) Henry: Let me check with our admins!
(03:01:26) SAM: for exmple france and england are not considered restrictive countries
(03:01:32) SAM: even italy
(03:01:50) Henry: At VyprVPN we have over 70 server locations worldwide… As a practice we do not have physical servers in restrictive countries. Instead, we use virtual servers to keep the encryption gateway out of the hands of dangerous regimes, yet still offer access to an in-country IP address
(03:02:15) SAM: i know that
(03:02:18) SAM: i read it
(03:02:42) SAM: are you telling me France and England are restrictive countries
(03:03:00) SAM: sofar i test 3 server
(03:03:33) SAM: i believe you are hiding that from your cutomers
(03:03:58) SAM: and running virtual
(03:04:18) SAM: i would like an explanation from you admin and supervisor
(03:04:37) Henry: As a practice we do not have physical servers in restrictive countries. Instead, we use virtual servers to keep the encryption gateway out of the hands of dangerous regimes, yet still offer access to an in-country IP address
(03:05:29) SAM: why do you keep repeating this sentence
(03:05:43) SAM: i asked you specific questions
(03:06:17) SAM: regarding specific server at least for now
(03:06:44) Henry: Ad i informed we do not have any physical servers and we use virtual servers
(03:06:45) SAM: very unprofessional
(03:07:17) SAM: so all your server runs virtual
(03:07:38) Henry: Correct, Sorry for the confusion!
(03:08:49) SAM: i will post this online and you also should
(03:08:59) SAM: misleading information
(03:09:32) Henry: I am really sorry for the bad experience. We’re usually know for our exceptional customer service experience, and we regret that we missed the mark. We’ll try that these kinds of issue will be minimized in the Future!
“
If they cannot do anymore FOR SURE, i will go with their great last offer. Very cheap instead the others.
The only other one really cheap is surfshark, but personally it’s too young company (in my opinion less reliable for that)
So you are saying that they wrote DMCA policies on their site just for etically purposes?
Yes, every VPN has some kind of policy that says “do not use our service for copyright violations”. But VyprVPN does allow torrenting now and are verified to not keep logs with the last audit.
Honestly it’s not clear the part of DMCA, they are saying that if some authority write them for a legal notice they will report to the one that’s downloading the file.
But… If there is no log policy how they can do it?
I’m pretty confused about
They can’t and they don’t do that any more. So you can use VyprVPN without issues. But I still recommend other VPNs for torrenting.
Sven, my firefox is set to erase cookies and everything when it’s closed. I turned Firefox off and restarted it. Firstly, the location was somewhere in another continent. But when I clicked the “update location” buttom in the bottom of Google page (and with the Vyprvpn on) I got my actual location. I supposed that with the VPN on Google should show anywhere but my real location, despite the fact that I really clicked the update location. I thought that VPNs could disguise that. And I had the impression that this didn’t happen with ExpressVPN that I used til last year.
Was I expecting too much from Vyprvpn or is it really akward?
Yes, this should not be happening.
You could run some VPN tests to try to figure out what’s going on.
Maybe I’m stupid. I turned on VyprVPN and I was surfing. I chose as location a country in another continent. I was using Firefox modified for privacy – following the recomendations that I found here in this website. But when I googled in Firefox and I went to see in the bottom of the page in which location I was, surprise: it gave me exactly my address, actually. I was pretending to be somewhere else but Google knew exactly where I was. And Vyprvpn didn’t help at all in hiding my location.
But as I mentioned above maybe I’m stupid.
Clear all cookies and cache, turn your VPN on, and then try again. Also note that your search history can also make Google think you are in a certain location, such as if you searched for “good restaurants in Seattle”.
Hi, I’ve found some really good information reading through your articles. I have a question, though.
In other articles, when recommending alternatives to the reviewed VPN services, you never mention this one. Is there a reason for it? According to your review, vyperVPN seems a good one.
Yes, VyprVPN did well in the latest round of tests for this review and we’ll be highlighting it more going forward.
Restoreprivacy.com has been my number one go to security site for over a year now. Hands down the best privacy site in the world (I’ve searched hundreds). About a year ago I reached out to Sven on the site message system, regarding VYPR Android app kill switch not working (leaking all info while kill switch was activated). I got a response from Sven, but unfortunately I could never read it, as I lost my login info. I reached out to golden frog and only heard crickets. Oh yeah, I did get a canned reply about a month later, but a middle finger emoji would have been at least a more honest response from golden frog. Anyone who spends a little time reading the Google play store reviews will see that this was a very common problem, and golden frog ignored everyone (according to every review on the issue).
All this being said, I’ve seen no response from anyone as to what the Android app problem is, and if or when it will be fixed. Fortunately I was on month to month and didn’t lose much. I cancelled immediately after I discovered the glitch.
It concerns me that this issue has never been raised here, even though it’s so commonly addressed in the play store, and that restoreprivacy.com appears to be offering affiliated purchase links. I purchased my current VPN through your link, and would love to continue to support the site how I can. However, if this Android app issue is never discussed, then I will have to begin taking info from this site with a grain of salt. Also what’s with golden frog using Amazon servers? Amazon isn’t exactly an ally to the world of privacy. I would really appreciate any insights on these topics. Thank you for an amazing security focused site!
Hi Alex, thanks for your support. Maybe you can describe the exact issue in a comment here and we can investigate further when time permits. I do not have an Android device to test with at the moment, but Heinrich might be able to do this.
UPDATE September 2020: We have updated this review and Heinrich also ran a bunch of tests with the VyprVPN Android client to test for leaks and how the kill switch worked. He reports everything is working well, without any issues or problems. VyprVPN recently rolled out mobile app updates, so this this issue appears to have been fixed.
Good luck trying to get a refund out of this company. Horrible, stupid customer service…it’s as though they don’t care one way or another. And don’t (if you’re daft enough to sign up) pay with Paypal…their ‘renewal’ set-up infests (yes, infests) your Paypal account in different places, making it difficult to cancel their standing order. The only way I could ensure (even after cancelling my Vypr account still read ‘Your subscription will renew on…’) that they would not renew my cancelled account was to delete my Paypal account and make a new one. Avoid.
VyprVPN does not officially support any Linux client. They don’t have any mention of using vpn on linux desktops whatsoever on their website. All they have is a broken CLI which they just made and never developed and this download is available on a random support Link on goldenfrog’s website, Not VyprVPNs official website. Not to mention the DNS leaks on their VyprVPN CLI. I did not have a successful outcome with their chat or email support. DNS leak issue on Linux wasn’t solved. Speeds were poor as well. Good thing I was in the 30 day refund window 🙂
Vyprvpn app does work on Tomato router only if you have an old version (max 132). It does not work with recent versions, thus it is obsolete…
That’s something you have to know if you’re considering to buy a Tomato router and if you are concerned with your router security…
I’ve been using VyprVPN for 2 months now and it’s an overall “okay” experience so far. Speeds are ok, customer service is kinda sloppy. They advertise their no logging-policy and audit (Sept. 2018) quite a lot on their website, however, this was a one time test and 14 months have passed since then. Shouldn’t a reputable VPN provider do these audits regularly to show they’re serious about not keeping any logs (since it’s advertised a lot on their part)? As a customer this doesn’t sound pretty trustworthy/confidence-inspiring
I emailed them to cancel and receive a pro-rated refund after their service had not worked for at least a full month, but they failed to even cancel my account, and now claim that I owe them for the next billing cycle. By email, in our conversation, they repeatedly failed to professionally comply, and are still dishonestly pretending that I owe them.
One of the bad things with this is that they don’t have servers on South America.
Because of this, the ping here is above 200ms and speed a lot slower
Bellow are the location described and real location of some of my tests:
Sao Paulo, BR -> Miami, US
Buenos Aires, AR -> Miami, US
Montevideo, UY -> San Antonio, Texas, US
Bogota, CO -> Miami, US
Their server doesn’t allow ping, to make it more difficult for naive users to detected the real locations.
First, to be fair, I have to mention the VPN service itself is okay. It usually works, has lots of servers to choose from and is relatively stable.
It’s worth noting however that if you use Vypr from China, there has been lot of downtime lately (late 2018 to early 2019), sometimes up to 3 weeks at a time.
Now, my big complaint is that they seem to have really shady business practices with paying customers.
I first registered with VyprVPN in 2014 with what they called at the time a PRO account, paying $99.99/year for the service.
In 2017, the PRO service was discontinued and replaced with what they call the PREMIUM service, costing $80/year.
Problem is, they never informed me or other customers by email about this so, if you didn’t personally change from PRO to Premium in account settings, you would still be paying $99.99 yearly for their $80 Premium service, which I did until today.
When I contacted their customer service about this, all they could manage to say was that it wasn’t their responsibility to change their customer’s payment plan and that they could do nothing about the extra money I had been paying them for the last 2 years.
So, for the last 2 years, I paid VyprVPN either $19.99 or $39.98 extra that I didn’t have to pay (depending on when in 2017 they switched from PRO to Premium).
Might not seem like a lot but when you consider that they probably have thousands + customers and that I’m unlikely to be the only one with this problem…Terrible service!
I use the service for some days and get great speeds throughout the network. What bothers me, is that theres no transparency which servers are dedicated and which are just virtual. As a customer who doesn´t want connect to virtual servers you have no chance to figure out to which server you´re going to connect. It´s a drawback for me!
While I haven’t used them, the fact that you can’t pay by crypto currency is a deal breaker. I wouldn’t go any further with a company where you have to use Visa/Masercard etc.
Logs as well? Pfft.
I understand that they’re future-proofing their business by considering potential regulatory changes to VPN providers, but I’d rather cross that bridge when I come to it if I was in this line of business.
VyprVPN is probably the only VPN that has a simple, easy to use obfuscation feature that works well and does not affect performance.
Streaming services – like BBC IPlayer – are now performing deep packet inspection (DPI) and will block you if they identify you being on a VPN. VyprVPN is the only solution I’ve found – with the Chameleon protocol – that defeats this problem. I’ve used it at my school library as well, where all other VPNs are blocked. Not a bad VPN for the price when you consider that many others are getting blocked.
I’ve used VyprVPN for a couple of years now. I even applied for a job at their company (I decided to go elsewhere so never worked there) because I believe in what this company stands for.
Unfortunately, I have always found their software to being incredibly buggy and their tech support awful. On several occasions I learned that my ticket was closed only after receiveing a survey about my support experience! The issue wasn’t resolved and they never told me they were closing the ticket.
Some of the persistent problems (macOS except the last is iOS):
– Consistently fails to reconnect after sleep
– Often blocks all internet traffic even with the kill switch off (confirmed it was Vypr by getting connection back immediately after quitting Vypr each time)
– I’ve never experienced the “Chameleon” option actually working to obfuscate and have been blocked from some sites for using a VPN with Chameleon on.
– The iOS app consistently prompts for a login after reboot even though it doesn’t need to; the VPN activates while the login prompt is on the screen and the prompt eventually goes away
I’ve logged these issues with their tech support multiple times and all their tech support people seem to suggest suggest is to delete and reinstall the app. It’s no wonder they have such persistent problems when they don’t bother to troubleshoot.
It’s very frustrating that a company with such positive motivations and purpose offers such a bad product. I really do wish they would make a better product and resolve their support issues. I came to your site specifically to look for a replacement after finally getting fed up enough to cancel my subscription to Vypr.